Threads Clothing Exchange — Local services in Roseville

This store is sadly exceptionally rude to their customers. I LOVE supporting local businesses and buying second hand so I exclusively (and very often) purchase everything from consignment or second hand stores. Threads has an online presence on Poshmark and I’ve never had such a bad experience with a business.

I accepted an offer they sent to me for my MIL’s birthday gift that I needed the following week. The average ship time for the store showed two days on average so I waited two full days to reach out to them- not a problem. They never responded, so I sent another message to give them the notification. They seem to have a large following so I figured my message got lost in the stack- again, no worries. But I never got a response to the second message either. Poshmark had also sent the seller a reminder to ship but the store still didn’t. The store canceled my order without giving a reason. I was very confused and my MIL has been on the hunt for this specific backpack so I was excited to gift it to her! I then tried to buy the same backpack they had listed and they commented “I’m not comfortable with making a sale to you.” See attached photos.

I’m very disappointed with a small business treating their customers in such a negative manner. I was hopeful the online employee would get notifications of my messages and be reminded to ship my purchase. I guess they got offended from me reaching out? Or they didn’t want to sell the item for the amount they offered me? Unsure. But I would definitely take my business elsewhere or train your employees in customer service....

I shopped on a July Tuesday afternoon during the music event. It was my first time there. It was a very satisfactory experience. Purchased 2 blouses and a Gucci bag. Will be a regular.

A beautiful representation of the town.

Pricing: excellent range and within reason. A crew x liberty blouse at $14 and a Gucci bag in superb condition at $500. Everything is tagged well and easy to read price tags. Condition of products: like new, clean, no strange smells Selection of luxury: excellent handbag display above the cashier table. I gawked for several minutes. And great selection of large to 3XL. Store cleanliness: excellent Organization: strong point is their visual merchandising. People will appreciate the sale rack at entrance, the changing of themes by the window, the color coding, sizing options, and grouping by styles Staff: greeted and made eye contact immediately at entrance. Explained the buying process very clearly. Helpful too by offering mirrors and fitting room to try things on. Etc: cute shopping tote bags hand made by grandma. Like the points system. Excited for the online store to...

For a thrift store they are awfully snooty. I was not greeted as I walked in and had to wait at the counter for a while and the attendant did not even look my way. I had to call for her and could not even tell if she worked there or not. I had brought a bag in to sell but was informed that their buyer wasnt there on tuesdays or Thursdays, something their website neglects to include. For a busy street like downtown, parking is hard to find and coming here was a waste of time. Do not bother if you are young in your 20s and a...