Michaels — Local services in Roseville

Supervisor at this store, Monday, October 30th. I returned frames that I had bought on Saturday, October 28th. I went for the on-sale items and then the items on clearance were an after thought. I waited for a cashier and checked out that evening. The cashier NEVER mentioned that clearance items are not returnable. Nor did I ever see a sign posted at the clearance section stating this policy.

I used my rewards voucher for that purchase, but could not recogonize it in my online search of your website, however, I apparently had it linked to my account.

Come to this evening, the manager lurked over the items I had, and proceeded to degrade me as I made this transaction. I mistakenly swapped one receipt for another as I was leaving home tonight. See attached photo, proving the items have a return value.

I opened my bags and put these items on the counter, and then I went to check my car for the receipt, but I could not find them.

I returned inside and let them know of my error. The manager continued to admonish me for my lack of a receipt. Apparently I am a bad person. I have forgotten my receipt. I even offered to come back another time, but this manager was in no way friendly toward me, she wielded her authority as manager in chief over my head.

So I asked how I can return these items, if she can use my rewards account or my credit card? She said either one and proceeded to again raise her power and to reiterate and point to the store policy about the clearance items not being returnable.

I asked if she needed my credit card, or what, and she then said no, I have your rewards number.

Nothing in this ever emitted gratitude for me as a customer, nor did it exemplify the demeanor of a person working in retail.

In the past, I have checked out with an employee who was very afraid of this manager. I am in your store at least monthly. I do projects and have creative pursuits.

Finally the manager rang through my returns, shoved my receipt in my hand and did not say anything. Nor did the cashier next to her.

I think this manager is toxic, to your business and to the two young women working there. I am in recovery from family dysfunction, and the rules of dysfunctional families are “Don’t talk, don’t trust and don’t feel”. Precisely why the young women said nothing, because the manager is aggressive and I can imagine this is not the first time it’s happened.

I am appalled at being belittled, degraded and mistreated by someone in a service role. My business with Michaels is finished, thanks to this...

So this is a brief explanation of my review.

A notice was posted to my door about a UPS delivery. I brought the slip in, it was scanned. I had all the pieces of information they needed to locate my package. My package was checked in by an associate (or manager… unsure), Sarah to be exact. It was marked on all fronts that the package was received, checked in, and inventoried at the store.

I had to stand there for over a half hour after being told twice to just come back tomorrow, even though on all digital fronts the package was and still is at this store. I was told the UPS slip means nothing to Michael’s, neither does my ordering page with proof of the delivery to the store. Sarah was also standing in line to purchase miscellaneous items and did not like being name dropped by me while I was speaking to my roommate QUIETLY while I was reading off what my digital statement said, so she (associate) repeated the story to the first associate who tried to assist me. “They said SaRaH cHeCKEd iT In—“ and proceeded to say how she had worked there close to a decade and doesn’t like being accused of something she didn’t do. It was also said in a clear enough and loud enough tone for both of us to hear. We did not appreciate the performance. Even though… it shows she received my parcel to the store. UPS doesn’t generate random employee names on its tracking website.

UPS, and Amazon both showed that this associate checked it in. A total of four people failed to locate my package and I got indirect sass from someone who has digital proof she inventoried my package. I was just trying to find my mail, and was not giving attitude whatsoever. This was a pretty disappointing and unnecessary experience. Too bad I guess I’ll have to continue to...

The product I ordered online for in store pick up was great but the process to get it was less than ideal. After following the instructions on the print out and finding no one around I walked around the store and found someone. I told her I had an online order to pick up and she told me to go back by the frames and press a button. I guess she was too busy to show me. Little did I know this was the start of an adventure. One I didn't sign up for. I went back to the frames and looked all around for a button. I found the very large sign that said to pick up online orders here...which ironically was above the back door out of Michaels and into the mall. Then another worker passed by but was too busy to even look at me...so I just continued my search to look for this elusive yet vital button. When all hope was seemingly dashed another worker walked up to me with an iPad of sorts. I asked her and wouldn't you know it, she was the one I needed all along. After completing everything I asked where the button was. I wanted to know since it must be a very awesome button. There in plain sight (sort of) was the button in a cardboard box that looked like something a grade schooler would make. I thought to myself, isn't this a craft store. Never mind...my quest was finally over as is my review. Good luck on your...