Blick Art Materials — Local services in Roswell

Had a semi sad experience yesterday (Saturday December 14th). Went in with my illustrator 18 year old to trim a piece of commissioned art she had created, and to ask for advice on packaging it to mail. We planned on purchasing whatever we needed to accomplish this and picking up a few other miscellaneous items. We were informed by the male working there, in what can only be described as a snotty attitude filled way, that they do not trim art work. He turned away from us so curtly and dismissively. Fortunately after I asked for suggestions, a young woman said you can use our cutting surface if you’d like to do it yourself. My daughter already had marks on the piece. We purchased a foam ruler and exacto blade so as not to have to go all the way back home. There’s a full customer access area and multiple measuring tables in the back which is what my daughter had seen and had given her the impression this was a service. The woman working back there(in framing) was even more rude and nasty than the male in front. It was palatable. Rudely staring and commenting. It was awkward, uncomfortable and completely unnecessary. My daughter and I both could not wait to get out. One person was kind and helpful, and we thanked her. I’m just not sure how people can keep their jobs who are so blatantly nasty to customers who are kind. What was an exciting moment for my daughter was ...

Came into the store wanting a matted print framed. Walked to the back and no one was there… for over 30 minutes. I looked for a sign with the departments posted hours. Maybe I got there too late? The entire store had 3 people in it, so they weren’t busy. UGH! Everyone was dressed the same. I was hoping someone wore an apron with “Get Your Art Framed at Dick Blick” I didn’t ask. I feared everyone was an “artist”” and would come back to “help” me. I walked out of the store and called from my car. “What time does the framing department close?” Turns out, he was THERE…. he was just up front “helping customers”. Again the store had 2. And 4 employees up front, waiting for closing time.

Decided to frame my print at a...

It was really busy. And, yes it was Christmas time, so I understand trying to help as many customers as you can, but that wasn't even the issue. When I finally got someone's attention, I asked about a certain product and was told she "thinks its only online" before she turned back to talk to her friend again. Yes I said her friend. She didn't brush me off to help another customer, but instead to resume her conversation with another employee. No offer to help order the item nor even checking to see if they did carry it. I gave them 2 stars only because they did have a large selection of art supplies which is nice, but in the future, I won't waste my time actually going to the store for...