J's Beverage Depot — Local services in Roswell

I called today around 12 pm to inquire about a product. The guy said yeah, and suddenly the phone went silent. I called back and the same young and immature man answered the phone. I said, I believe we got disconnected. He said, no I hung up. If you want to know about it then drop by. I understand not wanting to give prices over the phone, but anything else should not be a problem to discuss. He was extremely rude and had no customer service skills. Why would I patronize your store if you hung up in my face for asking a simple question? I will take my business elsewhere, where the customer service is better. Management please teach your employees...

These people are the BEST! I've been going there for at least 5 years, but now they have a new owner. Really nice guy and very helpful when I go in. As a loyal customer and buying product from them, they give me special bourbon selections when they come in. You simply can't buy these bourbons on the street. Get to know these guys and they'll take great care of you. Great bourbons are allocated and it helps if you are a regular customer to get your hands on them. The store is clean, excellent selections and great customer service. Do yourself a favor and...

I stopped in because I like to support local businesses, but unfortunately, my experience wasn’t great. When I walked in, there was no greeting or acknowledgment, and no one offered assistance. The gentleman at the counter seemed more focused on watching a movie than on helping customers. The beer selection was underwhelming, and I couldn’t find a dedicated Zinfandel section. I probably would have spent more if the service had been more attentive. Hoping for a better experience, but...