JCPenney — Local services in Roswell

My issue is not with the local store, but rather with their credit card division. I opened an account on the 17th of the month. A month and 6 days later, I received my first statement in the mail. The card still has not arrived. Unfortunately, the mail was delayed for some reason, and the due date had already passed when I received the statement last night. Apparently, they decided to end my billing cycle 11 days after I had opened the account. When I called, the representative explained that they can set the end of the billing cycle for whenever they want. I tried to explain that doing so is not a very trust inducing business tactic, but the rep was incredibly rude and unconcerned. While I fully understand that it is not the fault of the company that Roswell's Postal Service seems to be unable to properly and timely deliver our mail to the correct box, it is still incredibly devious to close the billing statement only 11 days after opening the account. This, combined with the fact that the card has not yet arrived, set me up to miss the first payment, as I did not expect it to be due so soon after opening the account. I paid off the bill and closed my account. It is no wonder JC Penney is going under considering the way they conduct business. No thanks, I'll take my...

We went here the other day looking for engagement rings. They seem to have a good variety of rings, but only in size 7, requiring you to send off to get it resized if you’re not that size. The jewelry associates were super knowledgeable and nice. The rings we felt were a bit over priced. Honestly most everything was over priced. But they do seem to offer really good deals occasionally to those with a JCPenney card. We just don’t want another...

Worst service ever today. Manager didn’t seem to care about the no customer service given to the customers. Took the employees side for their rudeness and complaints. My opinion is that he doesn’t know what he’s doing and needs more training on how to serve the customers along with the rest of employees. The store looks like it’s closing down permanently and I’m sure the employees...