The Paleta Bar Roswell — Restaurant in Roswell

I recently visited The Paleta Bar for the first time. When I arrived, the staff kindly asked if I was ready to order, and I let them know I needed a moment to look over the menu. After taking my time to decide, I placed my first order, only to be told that the item wasn’t available. I then chose a second item, but they didn’t have that either.

Here’s my concern: if you know certain items aren’t available, why not inform customers upfront? It would save us from wasting time choosing something you don’t have, especially when we’re excited about trying it. In my opinion, this lack of communication reflects poor customer service. There weren’t even other customers in the shop at the time, so it’s not like the staff was overwhelmed. If certain items are unavailable, please be proactive and let customers know instead of leaving...

My Husband and I love treating ourselves to the Paleta Bar, I am so happy Roswell has this location to offer our community. We love the Gansito bar, we’ve been going there for quite some time, customer service can be a hit of miss, but for the first time this week we had a very nice young lady help us, her name was Isabelle, she was the first one to ever offer us the opportunity to sample some of their other flavors. The previous times we have gone no one had ever offered us that. So I just wanted to give her a little shout out because it was appreciated! She was so kind and sweet too. Thank you for giving Roswell a...

We love this place and the owner is super sweet, today we had a very unpleasant experience. The young girl who worked day between 5pm and 6 wasn’t having a great day. She sure does not how to keep a poker face. She was angry from the start and kept asking us with a very bad attitude what we had asked her and gave us dirty looks. And didn’t even give us utilities, we hope she can maybe take another training because, we sure were not confortable to eat there when...