Zales — Local services in Roswell

Destiny was awesome and really was super helpful and friendly. If it wasn’t for her I wouldn’t have came back to this location ever. The first time I walked in on February 27th I already had an item picked out before I got to the store, I was never helped. I gave them over 15 minutes, but no one ever even attempted. Destiny was busy with a customer, there seemed to be 2 other gentlemen helping one person at another counter, but never even was acknowledged. I left and went to other jewelers, but no one had what I wanted to get my wife for her birthday. My daughter convinced me to go back and Destiny immediately greeted me and helped us the whole time.The male that was maybe the manager, not sure he never said a word other than just staring in my direction with an upset face. I made a very significant purchase but wouldn’t have if it wasn’t for Destiny. The reason this is five star is because the store did have all the jewelry I could imagine purchasing, and because of the amazing service Destiny gave, had she not been there I wouldn’t have made a purchase and this would be a 2...

As someone who buys holistic jewelry, I haven't bought any in over 10 plus years because I have changed my beliefs that you should only buy what you need. Nevertheless, from being a college student with ENMU Portales, New Mexico with student loans, this $2,500.00 approved credit limit has given me the first time ti purchase something from a jeweler and I've been to the cities close by Portales, New Mexico, and cities in Texas. At this level of detail, it's not about the price or piece of jewelry but rather the experience of shopping at this jewelry store. In essence, buying a gift was an addition to the feeling of being a part of something bigger than myself. In my opinion, this is where the magic happens.

Thank...

I bought a ring here many years ago.. in the case the price tag said $7,000 they sold it out the door for $4800 however I had the account info printed out a few days ago at the Zales store here in Roswell..and the price listed was $3600.. so either they are cooking the books or someone got a nice commission that day..anyway.. I do not care about any of that but I do care about one of the diamonds falling out and Zales not honoring the warranty for a ring that I paid $4800 for.. because I either forget or do not have time to bring it to them to inspect on a regular basis.. it all seems a little shady to me.. I will take it to J&L and see what kind of customer service I can get with them.. I have heard good...