Alexander's Jewelry & Loan Pawnbrokers Since 1929 — Local services in Round Lake Beach

Hi. My name is Julie. I found Alexander's Pawn Shop on Columbus Day, as the one I was going to go to was closed.

I am so glad that they were closed, I went to Alexander's Pawn Shop with hopes of meeting someone friendly and honest, and that was JACOB. He was so appreciative of his job, did it with confidence and an empathy, rarely seen in this line of work. Has been there 15 years and still said, " there is still so much to learn. "

We were bringing in items related to my 82 year old mothers career, which was a professional singer and a professor. I gave an amount to Jacob and he produced an even larger number as to what my mom would be paid.

He was extremely honest, which is so important. We will be going there this week, for the sale of the last of my moms jewelry from her career.

Thank you to all of the employees. Your conversations with my mom really had an impact. She has dementia and any conversation is so appreciated by her, when we are out doing errands....

Always friendly and willing to help by far my favorite place to sell and buy at. I have been going here for years not once any major issues just little things here and there but all around fabulous service always cracking jokes and making my stay pleasant and exciting which brings me in around 3-5 times a week on average. Jacob is always there to help along with "jj" I believe short weirdly speaking guy with longer black hair who should were his glasses more lol. I walk in there with a smile on my face and leave the same way just much more full of laughs. Big shout out to these guys for killing the pawn game and blowing away corporate places like Ez pawn across the street always look forward to coming in.(besides today as I was told to come back with a return tomorrow and I'd be helped out which I was not helped out) killing me there guys almost took a star off the review but my experience besides that is second to none so five...

THEY SOLD MY 1000$ PHONE WHEN I CALLED LAST NIGHT SAYING I WAS COMING IN TODAY TO GET IT. ALL BECAUSE THE GIRL DIDNT DO HER JOB!!!!! Used to like coming here...until today..i called last night to tell them i was coming in tomorrow to come get my phone. I gave the girl my name she said she waa looking it up on the computer and she was making a note in mh account that id be there the next day. I said thankyou and she said see you tomorrow...i go in there today and they said they had sold my phone...the guy said the girl didnt look up my name and didnt make a note. He said he told her to call me back to get all the info again and she didnt. So now i have no phone. They sold my 1000$ phone that is still under contracf and im still paying att fpr. All because thia girl didnt take and do her job properly...So UNPROFESSIONAL!!! Never...