El Dorado Jewelry & Western Wear — Local services in Round Lake

Stay Away from El Dorado Jewelry Store - A Den of Thieves! ⭐

I had the misfortune of stepping foot into El Dorado Jewelry Store, and it turned out to be a nightmare of an experience. Let this review serve as a warning to anyone considering doing business with this establishment.

Firstly, they managed to steal my trust along with my gold jewelry. I handed over my cherished pieces with the expectation of having them turned into earrings, only to be met with deceit and betrayal. When I returned to collect my supposedly transformed gold, I was astounded to find that they had the audacity to offer my own property back to me at an exorbitant price, far surpassing its actual value.

As if that wasn't enough, the greed of the staff was truly repulsive. The man who presented my own gold back to me for a small fortune displayed a complete lack of ethics and integrity. It was clear that their sole aim was to fleece me of my hard-earned money, leaving me with a bitter taste in my mouth and a hole in my wallet.

Upon expressing my concern to what I presume is the owner's wife, I was met with a level of customer service that can only be described as atrocious. This woman's sole focus was on monetary gain, and she treated me with disdain when I inquired about other jewelry they had for sale. Apparently, asking questions without an immediate intention to purchase is a grave sin in their world.

The pinnacle of this appalling experience was when I attempted to rectify the situation and actually purchase back my own gold. Lo and behold, the man responsible for this charade conveniently "lost" my belongings and declared himself void of any responsibility. It's not hard to put two and two together – they sold off my gold without a second thought.

In conclusion, my encounter with El Dorado Jewelry Store was nothing short of a nightmare. Their unethical practices, exorbitant prices, and utter lack of integrity make them a prime example of why consumers need to be vigilant. Spare yourself the heartache, headache, and financial burden by steering clear of this den of thieves.

UPDATE* Owner's Response: A Feeble Attempt at Distancing from Wrongdoing

The owner's reply to my honest and factual review of El Dorado Jewelry Store is nothing short of a desperate attempt to distance themselves from the truth. Their response is riddled with contradictions and attempts to shift the blame onto me, the victim.

It's almost comical how the owner claims to take the time to correct any problems with customers when, in my case, they refused to help me when I went back to buy back my overpriced gold. Instead of acknowledging their wrongdoing, they attempt to cast doubt on my account of the events. It's not surprising that they conveniently "don't know" me, as admitting their involvement would mean acknowledging their unethical behavior.

The owner's suggestion that I should have confronted them is both naive and misleading. It's clear that they are more interested in covering their tracks than in genuinely addressing customer concerns. Why would I trust an establishment that had already shown a complete disregard for honesty and integrity?

Furthermore, their assertion that their guarantees lie in my gratitude and returning business is laughable. If they truly cared about establishing trust and honest business, they wouldn't have engaged in the shady practices that led to my negative review in the first place. Trust is built on actions, not empty words.

In conclusion, the owner's response only serves to confirm my initial impressions of El Dorado Jewelry Store. Their attempt to deflect responsibility and manipulate the narrative only solidifies my belief that potential customers should stay far away from this establishment. It's a shame that they continue to prioritize profit over ethical business practices and customer...

I was given money to buy a new hat for my birthday. I was being particular about which hat and style that I wanted. I went to Boot-Barn, Joe's Boots, some small western stores in the area, and even went to Alcalas. I could not find the hat that I was looking for. El Dorado Jewelry and Western had the largest selection that I've seen so far. and the best selection! the owner is friendly, took patient time with me and helped me find the perfect hat. He shampoo'd it for me and cleaned it up nice. There's so much to see in that store, though it appears small, it's a very large selection. Apparel for babies Belts Buckles Shirts Pants Hats Boots (exotic too) Hat boxes and Jewelry too (of course) he was custom making a wolf tooth trinket for someone.

over all was a very cool and...

Kind, attentive, creative, honest, talented Jeweler. A true artist in his craft. Sergio personally makes most of his jewelry. He can custom make pieces to your specifications. I purchased a couple of gold pieces from him recently. The ring he created was such a conversation piece. Everyone LOVED it!! I also bought a pendant that he suggested that he could make 3 dimensional and put into motion, really cool and creative!. Also a unique conversation piece. I highly recommend and trust Sergio.If you are looking for jewelry for someone special, look no further. Go talk to Sergio and he will do his best to make sure that you leave thrilled, like me. Blessings...