Besos Cocina & Cantina — Restaurant in Round Rock

Absolutely the worst Cinco de Mayo experience I've ever had in Round Rock, Texas. The food was incredibly disappointing. I ordered tacos that were so bad I couldn't even finish them, and thankfully, the waitress agreed to take them off my bill. The atmosphere was completely dead – no festive decorations, no drink specials, no energy whatsoever. It felt like any other Monday night, which is unacceptable for such a celebrated day. To top it off, I placed a to-go order for quesadillas and specifically asked for NO onions due to an allergy. When I got home, not only were they full of onions, completely disregarding my request and presenting a serious health risk, but they also weren't even cut! This made it even more inconvenient and frustrating. To make matters worse, I tried calling the restaurant multiple times to address this issue, and nobody answered the phone. This level of disregard for customer service, basic food preparation (not even cutting a quesadilla!), and food safety is appalling. Save yourself the disappointment and potential health hazard – avoid this place, especially...

Genuinely one of the worst dine-in experiences I've ever had. Music was EXTREMELY loud, which on top of the restaurant being packed meant that both my fiancee and the server could barely hear me, if at all.

This would have been tolerable if the service or the food was good. Unfortunately, for some bizarre reason, the server interpreted "verde sauce on the side" as "nothing on top, even cheese." That's not an enchilada. That's a roll of bread with chicken in it.

(Also what kind of Mexican restaurant has no salsa roja? I've never had an enchilada with verde sauce in my entire life.)

After promising to add and melt some cheese, instead of redoing the order, the server returned with the same enchiladas with chunks of barely melted cheese on top. I poured some of the verde sauce on top and the whole thing tasted like cardboard.

The only comparison I can make is that I felt like I was eating at a Chuck E. Cheese. My fiancee got a refund for my meal and we got a free dessert, but we left afterwards. The entire thing put me in a very irritated mood and I strongly doubt I will...

Horrible service. Let me just say , the food also is a bit bland but the service we received from Andrea was horrible. My friends and I were sat in her section and did not get greeted or anything for about 10-15 mins. It took another server to notice, tap her on the shoulder to tell her, only for Andrea to shake her head no. The hostess actually had to come back to our table to apologize about us not being seen before ANDREA finally walked over and said, “They didn’t tell me I had a table, what can I get yall?” Which was a lie, because I was hostess years ago and servers are given their sections at the START of their shift! From there the service was just even worst. Every time we asked her for salsa she would just bring an extra bowl without removing the old one, when we asked for more napkins, or anything she would say “one second!” Not one time did she come and check on us without us asking, ask if we liked our food/drinks, or nothing. My friends and I are big tippers, and her tip from us last night reflected upon her service, horrible! We won’t come back if...