Buddy's Home Furnishings — Local services in Round Rock

I just wanted to share my experience as often times people are quick to talk about the bad but hesitant or slow to race about the good. Daniel went above and beyond in helping. Provided excellent customer service. I expressed to him that I was in need quickly bc my refrigerator and dryer went out (horrible timing) I needed to get something TODAY! I called every location, everyone was booked. No one even tried to listen or rather didn't want to. My last call was to the Round Rock location where I spoke with Daniel. He too told me, "unfortunately ma'am we are booked until next week." I sighed and said ok thank you. I'm not sure if he heard the sadness in my voice or what but whatever it was it was enough to trigger him. He said well tell me what's going on what are you looking for. I told him. He told me do mind holding while I see how we can help came back and told me we can get it taken care of. My next dilemma was that I was at work and couldn't spend alot of time on the phone. He again replied "no problem, is texting easier for you?" I got everything taken care in less than 30 min. All over the phone. He was super helpful and amazing kind. I appreciate him for caring about my issues and really going above and beyond to get it taken care of. I just wanted to make sure I praise him. If you go to Round Rock be sure to...

Put in an order about a month ago, why am I having to call to get updates on my order. So I called like 3 weeks ago and spoke to Brad and “Jarrell” which I think he’s lying….he told me that he received my order and that he will send me an application to see “if I even get approved” waited & waited for that current contacted them today and asked them for an update regarding my order and Brad tells me nothing i ordered is in stock…I’m livid because where was the communication between them so I asked is there any other options he says no I can refund you your 5$ deposit . Like How Rude I told him if I call another buddy’s and order the same thing I’m going to sue the pants off this company for being biased about whom they lend to.. I’m not sure if it’s because of the neighborhood i live in but if nothing is in stock why did I receive an email...

I’ve had a great experience and when I needed to fill a few rooms in my home I’m glad I did business with Buddies. After building and closing on our new home it waa much easier to finance this way rather than buy outright. My payments have always been on time; however, I did have fraud on my bank account but buddies was more than happy to work with me in getting the past due paid current over a few weeks! Incredible experience with all parties involved. Brad is amazing, as well as, the delivery drivers, store manager and everyone else :) they’ve even gone above and beyond in finding exactly what I want. If other reviews say they’ve had issues I’ll just share that if those people actually paid their bills they’d have had an equally amazing experience with...