Beauty Corner — Local services in Rowland Heights

I’ve shopped here a few times and always had a great experience. Despite living over an hour away, I made the trip back and purchased multiple products. However, on several occasions, I’ve been denied service when trying to return.

Today, I arrived around 4:50 PM, already anticipating issues based on past experiences and customer reviews. I had seen responses from the owner stating that the public hours are 4:30 PM to 8:00 PM on Friday through Sunday, yet, unsurprisingly, the door was locked, and I was told service was by appointment only. I showed the staff their own response regarding store hours, and after being told to wait, we were finally let in at 5:00 PM.

Once inside, I noticed the worker closely watching us, though she was polite when I spoke to her. I shopped anyway. While I understand the need for security measures, I believe some aspects of the store’s policies create an unwelcoming environment for certain customers. Based on other reviews, I see I’m not the only one who has felt this way. Additionally, some responses to customer concerns have been dismissive rather than addressing the real issue. Many complaints simply stem from people wanting fair access to the store.

Another point of confusion is that the front door does not reflect the “appointment-only” policy, making it unclear to customers when they can actually enter.

I’m sharing my experience because I want others who have felt mistreated here to know they’re not alone—and that their concerns are valid.

I truly enjoy shopping here and would love to continue supporting this business, but I hope they reconsider their policies to create a more welcoming experience for...

I don’t know how this place is still in business. I stopped by on a Saturday and was lucky that they were actually “open” to check out and shop. I came back the following week on a Sunday around 12pm and there were 4-5 employees inside with the black fence closing off the entrance. They told me they’re not open until 2pm. Came back again today in the evening, there’s still the black fence closing off the entrance and the employees tell me they’re by appointment only. I’m shocked that they’re able to stay in business when they’re literally always “closed” despite having so many staff on shift during regular hours. What kind of business refuses customers? They seriously need to update the online store hours and post notices around the store regarding their hours, literal waste of time. Never coming back here again, just go...

The metal gate was closed, and when I asked if they were open, the lady said yes. Instead of opening the gate, she aggressively asked, “Are you buying?” Excuse me? Can’t I browse without committing to buy?

I said I just wanted to look around, and she asked if I had added their WeChat. When I said I didn’t use WeChat, she reluctantly opened the gate. While I was browsing, she kept following me, repeatedly asking if I needed anything, despite me saying I was just browsing.

The experience was awful. As I was leaving, I saw another lady locked outside, almost in tears after driving a long way. The clerk refused to open the gate for her until I asked her to unlock it so I could leave.

Plus, the products were overpriced compared to other stores and many items were...