UHF Records — Local services in Royal Oak

Since getting in to rock this past summer, my daughter has been on a quest to find her favorite records throughout the area. She has been to this place about three times in the last couple of months. It's a record store, sometimes you find what you're looking for, sometimes you don't, but for a lot of us, it's also the experience of being there and being nostalgic and exploring that makes it enjoyable.

With that said, I have to say though that customer service here is terrible. On the first visit, the cashier was short with my 12 year old when she asked for help looking for a record. She still found something and left, wanting to come back again. On the second visit she found what she wanted on her own, without too much interaction with the same person. However, after opening the record when she got home, we found that it was damaged, (the label/sticker in the center of the record was peeling and bubbling up, causing the record to wobble since it wasn't laying flat. I took it back for a return and was given a store credit, but not without being given a hard time, (since it played fine on the store's record player). Either way, the record was defective and I should have been able to get a cash refund. No matter, I knew my daughter would still want to get something on her next visit.

Today, she returned to use her store credit, again found what she wanted on her own, using her store credit balance and buying even more. While waiting to pay, my wife and daughter kept hearing the cashier asking and offering other customers about their rewards program. When we asked about joining and what was involved with the rewards program, the cashier was short and rude, again. He added that our purchase would not count towards any rewards.

Our experiences, as a family, shopping here in the four times that we did, feel that this business is biased towards some of their customers. There is no reason to be rude in general, but to be helpful and courteous to someone, then switch your attitude once someone else asks for help shows bias.

We thought that in Royal Oak, we could find businesses where the owners are inclusive of all peoples. This isn't...

Always nice to visit here. The selection rotates pretty frequently and rewards multiple visits and exploration. The staff is all very friendly and helpful too if you’re looking for something that might be a little elusive. Always worth checking with them before giving up on finding something! You’ll find a healthy mix of genres here, including some rarities and vintage picks that would be hard to find. Lots of rock, soundtracks, metal, punk, jazz, r&b, hip hop, dance, disco, electronic, and of course the all-inclusive independent section. Their independent section is probably my favorite to peruse, which boasts a large catalogue. When you first walk in, you’ll see an end cap by the long aisles of records that has the most recent releases of the week, and also most recently sold records to the store. Be sure to flip through that so you can see what’s most recent before it gets moved to the shelves! Found lots of gems doing that. They have a great policy for buying records too, if you have interest in that. They’ve also got a rewards program that gives you a healthy discount, so make sure you check into that when you’re picking up...

Cool store. Needs more stock. When I go to a record store I want to spend a great deal of time browsing. I love vinyl and that is the whole ballgame for me. If I were them I would get rid of the CDs. With streaming so available, who cares about CDs at this juncture?

Use that space for vinyl. The jazz section needs expanding. Folk needs expanding. Classical needs a lot of work. I guess a case could be made that classical in the bins is a waste of space. However, since that’s a huge explorative thing for me, I’ll show up less at the store if they don’t give it at least a little more love.

I like very much that they have new product out of Michigan bands. And the new music is general is ample and liberally given space in the store. Electronic needs expanding.

It was nice seeing Stereolab nicely represented in the bins. I’ve been a fan since seeing them at Womad in Los Angeles. And that was a...