Overstock Outlet US — Local services in Sacramento

Initially I was impressed with their ability to find the furniture I was looking for. I went into the store on Del Paso Blvd with a friend on 3/15/2020 and was able to select a queen bed frame, dinette set, and nightstand. None of the items were in the store, but I was told they could order anything in their catalogues and they would arrive within a week. I noticed the prices were high, but with delivery and assembly and a quick turn around I figured it was worth the investment. In total I paid $1675.00 for the furniture items and the delivery/assembly. With the purchase date being 3/15/2020 the original delivery date was scheduled for 3/20/2020. I had cleared my afternoon and called the day before to make sure the delivery was still happening. I was assured everything was going as scheduled for the delivery and to expect them sometime between 3pm and 6pm. Come delivery day I wait, and no one arrives by 4pm so I call in. I am told the delivery is still happening and they should be there soon. I get a call back about 20 minutes later and am informed that my items never arrived from whoever the store ordered them from. Understandably I was upset and I was informed that due to the slowdown of businesses in every sector there was a delay in deliveries. I pointed out to the manager that they could have communicated that rather than having me wait and initiate communication. I was told the delivery would have to wait until the following week, on 3/27/2019. Come delivery day #2 I call in and I am informed that once again the items I ordered were not delivered and at this point I inquire about a refund. I am informed that there are no refunds, and any returned items have a 33% restocking fee. I remind them that this is the second delivery attempt and I still did not have my items, and was discouraged by their lack of communication, having spent another few hours waiting for a delivery that did not happen. I was told they had been in touch with their supplier and would go and pick up my items directly to speed up the process. A third delivery date was scheduled for 4/1/2020. On 4/1/2020 I was expecting delivery between 3pm and 6pm and I waited the entire afternoon, only to receive a call at 9:30pm from someone who identified themselves as the delivery manager, stating he had been called in to help with the deliveries. I informed him of the time and said that it was far to late in the day for a delivery because I had to work a night shift at 10pm. He said he understood and the following day they would follow up with me. Today is 4/2/2020 and I was informed the delivery would take place around 4pm. At 530pm they arrived, and I finally received part of my order. They were able to assemble the queen bed frame and I am very satisfied with it. They also did a great job assembling the dinette set. However, the nightstand I paid $275 for arrived broken. The nightstand had mirrors lining the drawer and sides and there were cracks all over the front of it, so I refused delivery and contacted the store manager. The manager asked to be texted a picture of the nightstand and I informed his delivery guys. I also let him know that they had told me they could deliver another one the following day, and the manager told me that they would have to order another one and delivery the following day was not possible. Given my experience with them so far and the issues with delivery I am no longer interested in doing business with them and essentially stated that I would gladly pay the %33 restocking fee for the nightstand (approximately $75) to never have to deal with them again. The manager started lecturing me on how I was lucky they did the delivery and assembly for such a low price and that I was actually getting a deal and at this point I lost it and started punctuating my sentences with F bombs. I looked into contacting the Department of Consumer Affairs, and If I do not hear from this guy tomorrow I will lodge a complaint, as they are at this point in breach of contract and have not provided the merchandise or services that I paid...

We ordered the NEW queen beautyrest mattress for $786.00 on September, 9 at Overstock Outlet US on Del Paso blv, and it was then delivered. Packaging looked fine, although we noticed a small stain on the top, but didn't pay too much attention, as we bought from reliable company, what could go wrong? (as we thought). Unfortunately, during our moving, hardware from our bed was missing and we couldn't test mattress with a bed frame right away. When we finally received hardware September 17, we put the bed together and placed the mattress on slats, and slept on it overnight, we woke up with a back and neck pain. This issue remained the next day, too, so, we reached out to the store manager regarding this issue - the mattress was too firm - (it was on September 18, which was Friday), but didn't received any answer. Over the weekend nobody called or contacted us back either. Painful mornings continued with this mattress which apparently was too firm (and we were looking for medium soft one). Later we decided to check the mattress manufacturer's white label, to see if this mattress could be used without foundation at all, but we were surprised that all labels were missing from the mattress, which means we didn't even know what the exact mattress we bought, or couldn't contact the manufacturer for any warranty questions if any in future. After more careful check, we noticed more stains on the bottom of the mattress when we flipped it over, which clearly indicated the mattress was long way in use by someone, who probably removed all the labels and returned it back to the store, or the mattress was used as a demo item, which is probably worse... So, we rented a truck and took the mattress back to the store ourselves (which was on Tuesday, September 21, 11am). We spoke with sales representative at Overstock Outlet US Sacramento, who was very rude and rejected to pick up mattress back at once. He mentioned first that they do not take things back, because of COVID, later he replied that all sales are final and no refund could be made. We were very surprised, since nobody mentioned it before to us vocally upon purchase, and no signs of any kind that sales were final and no refunds would be issued - neither on the windows, or at a cashier counter or even on their website - no info on return policy! There was not a word about that, that's why we assumed it was standard 30-days mattress warranty. We carefully reviewed out receipt as well, and yes we noticed in one very unnoticeable place that sales are final (under the signature), but it looks more like a scam and desire to hide this information from customers. There are bullet points on the back of the check with detailed information about AS IS and final sale items, but we didn't read that side and our initials not present there (clearly because nobody ever pointed our attention to that since we were purchasing a brand new item, not a final sale item). Near entrance to the store, we noticed owner Mr. Sanjay Sharma, and we tried to talk to him and describe the situation. At once, he replied that we were lying and we removed labels ourselves, later he replied that it was OKAY to not have labels, since mattress was new (although he couldn't identify it with missing tags) and he can show invoice and stuff like this(but never did). Finally, he rejected to take it back, even though we already unloaded it at the store, and just said to pick it up and left us unattended. So, as result we see three unlawful actions from this company. First they are hiding information about non-refundable items from the customers and not fully inform customers about such important things as refunds, warranty, exchanges, etc. Second, they sell used mattresses claiming them NEW, with all tags removed, even manufacturer's tags, which shouldn't be removed under penalty of law, and making jokes about that in public. And third, by California law, mattress should be fully refundable within 30 days by retailers if refund policy is not clearly stated on the website of the company or in the store (which...

Went to the store, sales managers were really kind and I really liked the store. But there's a lot more negativity then positivity. We bought a mattress and a couch. The mattress was great and all but both deliveries were horrible. When the mattress was delivered the delivery man was very passive aggressive, angry and not helpful. He dropped the mattress outside and didn't bother helping to bring it in. (We had 2 different orders and dates) We were promised the couch to be powered (recliner) we got the love seat powered but not the couch itself basically ripped off. When they were delivering we were promised that the workers would take the couches out if anything and put in the new ones. There were 2 workers, one was amazing and sweet during the whole time (hair was a red head) while the other was yelling at my mother for not being sure how she wanted to put the couches. She was not decisive because apparently the couch that should've been powered ended up being manuel. We had to change positions of couches and not only were we ripped off, lied to, we were treated like dirt. Was the furniture beautiful? Yes. Were we given what we were promised? No not completely. Was the purchase there worth it? No, if I knew this I wouldn't never came here and I would've rather paid more in American Furniture then here. Why? Because the sales people promised one thing, we ended up with another. Theres no communication between the delivery and store, store promises customers one thing during delivery while the delivery people don't do those services. Very scammy place, don't bother going there unless if you want a headache. This whole experience is completely ridiculous. They caused my mother to break down, I wont buy things from them again. I don't support anything or anyone who decides to lie and hurt others. UPDATE: The owner helped us get the correct couch, and we gave away the incorrect couch. The owner was very understanding, and he helped us get the right product. I still had a bad experience, especially with the delivery men, so I won't really...