Yoga Bear Computer Repair — Local services in Sacramento

Posted from Yelp:

Alright, story time:

I'm an amateur when it comes to computer repair. When it came to swapping out my HDD to a SSD on my Thinkpad, After reading up on how to do it and watching videos of people doing the exact same thing, I felt confident I could do the upgrade myself. I was very wrong. After prying the back cover of my Thinkpad open (and snapping a piece off of it) I swapped the drives and found out I did not successfully clone the previous drive. I put my old HDD back in and was freaked out of my failure that I screwed up screwing back in the screws in the wrong place an warped some of the screw-holes. I was a mess. After getting my composure back, I Googled PC repair services in Sacramento and came across these guys. Not thinking about the time (10PM) I called out to them, but no response. I get a text from one of the techs Michael, asking what was going on and sorry he missed my call. I told him my problem and said he would be happy to fix it.

The very next day I got my appointment set up for Yoga to fix my horrible mess. They are a mobile service so Michael had one of his techs, Theo came and picked up my Thinkpad and was able to swap the drives no problem. He brought it back after a couple days and allowed me to boot it up to make sure it worked fine. Theo was a very quiet guy and I felt I could barely get an answer out of the guy when I was asking additional questions about my repair. After leaving, I found out the one of the screws I could not get back in the Thinkpad was still not put back and was a bit upset on how Theo did not tell me about it. I texted Michael about how I felt Theo's communication was not very good and about how I felt my Thinkpad was not fully repaired. Michael explained to me how that part could not be fixed but referred me to another shop to see if they would say anything different. Michael expressed his concern and made sure I was 100% satisfied and explained to me in the field that their best techs (Theo included) are sometimes not the best communicators. That's how the tech industry work, I guess. Michael gave me great communication throughout the transaction. But Michael offered me something I was not expecting, a partial refund on my service. Good on Yoga for taking care of my Thinkpad and giving me some better incite on how the tech industry works. I felt completely satisfied with this transaction and give Yoga Computer Repair my 100% recommendation.

tl:dr - Tried to swap hard drives and failed miserably, Yoga fixed it no problem. Great service and...

To all my fellow gamers out there - those who run custom rigs 24/7 in beast mode - this review is for you. My graphics started causing death by lag. This was understandable since I ran it 3 years overclocked without maintenance or fan cleaning. (Don't you judge me.) So, I punished myself and read the reviews for every computer repair company in Sacramento. I decided to contact Yoga Bear Computer Repair. I liked the fact that they would pick up and deliver the computer to my home, I liked their business model and their impressive flawless feedback.

Soon after I contacted them via their Website, Michael called me, got the details of my issue, and assigned Tim to help me. Tim came by to pick up my computer the same day and give me an estimate. After all this, I was so impressed I decided to ask him if he would upgrade my computer. I ended up getting an SSD drive installed, a better CPU, & fans. Tim kept me informed and when my parts arrived, he installed them and I got my computer back the same week.

The computer worked beautifully, but had a freakish problem that didn't show up until I used it for a while. I contacted them, and Tim came right back out and picked up my computer. My situation was unusual, but it's good for you to know that they really take pride in their work and guarantee their services. Tim was able to recreate my issue and fix it because in addition to his vast computer experience, he plays a game with high-intensity graphics when he has time. Since he returned my computer, it's even more beastly than before, without the need for overclock. AND - the cost was incredibly low and generous.

I am so happy, it's like my 1st boss kill. I felt so smart for contacting them. Like a winner! Without hesitation, I recommend Yoga Bear to gamers with custom or high-end pre-assembled systems. This is not something specifically listed on their website, but since they basically assembled an almost new system for me, perhaps they build gaming rigs from the ground up. It would be good to know. Anyhow - contact them if you're looking for computer specialists and...

Yoga Bear Computer Repair (and Ken White, the technician) surely do excellent work and it’s affordable.

After I upgraded the BIOS and memory in my Notebook PC, I started getting the error: "System Fan (90b) - The system has detected that a cooling fan is not operating correctly. The system will shutdown in 15 seconds... ". After reading through the owner’s manual, I determined that replacing the fan was way too involved for me to attempt. So, I searched the internet and came across Yoga Bear Computer Repair. Lucky for me!

At first glance, given all there 5 star reviews, I though Yoga Bear was too good to be true. But, based on my recent experience, their reviews are well deserved.

Not only did they solve my problem in a timely fashion (and at a fair price), but Ken went above and beyond by rebuilding one of the hinges on my Notebook that had failed – and he replaced by traditional HDD with an SDD (again, at a very fair price). Ken also made some recommendations that made my notebook even faster.

I definitely plan to go back to Yoga Bear Computer Repair in the future and will...