KAY Jewelers — Local services in Saginaw Charter Township

If I could give no stars I would. This place is a joke. I went into Kay’s in the Fashion Square Mall in Saginaw on Friday (8/23/18) and I am quite upset to say the least. I went in to pick up my ring that was getting worked on (the diamond was lose) and I had my yellow sheet of paper out to pick it up. There were only two associates working and they were assisting customers (which is completely understandable). I too work in sales, so I completely understand how people work off commission and they need to get their sales. I GET IT. I literally was a manager at David’s bridal, so it was centered around selling and getting your commission! The difference between me and those associates working at Kays, is the customer service. I waited there (NO LIE) 40 minutes to pick up my ring (and keep in mind, the pick up took 30 secs tops). Also, I must add that one of the girls that was working happened to know her customer personally, so they continued to chat about everyday things- not even about the sale. This was after she stepped away from them to grab them a piece of jewelry quickly, and I politely asked if she could grab my ring quickly because I was on a time crunch ( which I was, and the fact that I was waiting 30 mins at that point). She then says, “ I will get your ring after I am done with my customers”. Ummmm, excuse me? I waited there 40 mins to PICK UP my ring. You couldn’t step away from a “potential sale” for 30 secs to assist me and send me on my way. That is horrible customer service. My point is, these women that were working couldn’t care less about me because I wasn’t a “potential sale” for them, and after knowing I had a simple pickup, they continued to ignore me and make me wait. She could have kindly told her customers, “do you guys mind waiting while I go get her ring for her pickup?”. Especially knowing that she knew these people personally, they would have waited for her to come back for her to get the sale. And I most also add, while these ladies were chatting with their customers for 40 mins, there were 3 sets of other couples that came in that got NO assistance and an woman who needed help too. All potential customers that KAYS lose out on. Management might also want to be more staffed too-just saying...if you want actual money for your business in the future . I will never return, never recommend, and never buy from this...

Where should the list start...just to many complaints. Back when my ring was bought and when I bought my husband's ring they were great. That was also back in 2011/2012. I have been in an almost 2 week battle with them from not being called for an estimate for work that I didn't want. Then them lying to corporate about what I was told to cover themselves. Doing work on my jewelry after telling them 3 times I didn't want the work and just wanting my jewelry back then them trying to charge me for work I DID NOT want!! My ring doesn't even look the same as before. Diamonds are all cockeyed and not aligned like before. Horrible customer service they never answer their phones because they are "SO" busy. Even though when I was in the store the clerk I was working with left twice to answer phones while one woman sat on her phone and another woman walking in after getting her eyebrows done. Oh and they also hang up on you when you are getting frustrated and trying to figure out why you are being charged so much money when you didn't say yes for them to do the work in the first place. I am normally not the type to leave bad reviews or become angry at others but this experience with the store is through the roof. So honestly if you want good service pleasego somewhere else you won'tget it at this...

So disappointed! My husband bought me a gorgeous diamond tennis bracelet for our anniversary in May. It's now the end of October and it broke. I understand things happen but odd that it didn't catch on anything and just let go. I took it in and the worker seemed to struggle to find us in the system, then after she confirmed she found my husbands name, kept saying "I dont think he bought it at this store"- yes he did. Then finally said oh I found it......nope no warranty. I asked again, it's been less than a year for an expensive gold and diamond tennis bracelet and there is absolutely no repair warranty? No, you have to buy that and add it on. I've bought jewelry at Helzberg and several other jewelers and have NEVER had any issue if something needed to be repaired. I was told the tiny repair (no missing diamonds or pieces) would cost $140. Kay doesnt want to stand by their jewelry and everything is apparently an uncharge. No thanks. We won't be doing anymore business here- ever. By the way-I took it to a local jewelry repair shop and it's less than half the cost, they were friendly...