Best Buy — Local services in Saginaw Charter Township

After visiting this store multiple times and giving it several chances, my wife and I are convinced that this Best Buy in Saginaw, MI, is an EXTREME MAJOR FAILURE. If I could rate it 0 stars or negative stars for the traumatizing moments it has caused me and my wife, I would do such. The attitude of the employees at Saginaw is extremely convoluted. The pattern we see is the same though, over and over. 1. If the customer brings up any issue, find any way to deny or reject it - it doesn't matter whether the customer is happy or not, 2. If the customer persists with problem, ask another employee who will support the original rejection, 3. Go into many "huddles" and keep finding problems so that the customer with the issue eventually leaves the store in extreme anger (the reason for this review :). Here is an example of what happened to us once out of many times we tried to do business with them.... As soon as I walked into the door, an elderly couple were sitting by the customer service area while 5 of them were joking around in the corner like a bunch of high school kids. Their case took way longer than ours and we were trying to trade in a laptop which was rejected with excuse upon excuse (i.e. they claimed dust, fingerprints, different windows system), even though we originally purchased it at this location. Plus they rejected the laptop for their current promotion, and said if we wanted to trade it in, we need to update the system back to the original OS and would wait while we did that. We asked for the CD and they would not even provide it to us. As we argued (without screaming nor threatening) the pretty boy "mobile manager" (mobile???) by the name of Jason CALLED SECURITY ON US who came over and was dumbfounded by the absence of a threat. All we kept saying was that we wanted them to do the trade, that fingerprints and dust is not damage, and somehow, that made him feel threatened or offended! I guess those young'uns get red easy :) The "general manager" came over as well and initially offered to do the trade, but she was later coerced into rejecting the laptop (which was in perfect condition for the 8 years we used it by the way). We were there for about 2 hours and had no results nor empathy from them at all. By the way they all kept laughing at my wife and me for no apparent reason, maybe because we're Asian and we felt extremely offended. I'm planning to make a call to corporate and the BBB about this.... We took a chance and drove to the Best Buy in Flint. We were glad we did. The Best Buy at Flint was a real store with employees who did their job. They took the laptop in for return immediately and gave us the promotion bonus as well within 10 minutes. Their hierarchy was way better as well - they said if we wanted to trade in a cell phone we would need to see the mobile manager in the...

I was in the store for 15 minutes and could only find one salesperson. I was going to purchase a new washer and that visit after shopping for two days. I went up front and asked for some service in the appliance department. The greater got on the radio and paged for help. After waiting another 15 minutes, I became frustrated. I went to the customer service desk and asked for a manager. While waiting for the manager, a salesperson approached myself and asked if I needed help. I explained my experience to him, and he told me that they sent a salesperson to that area and no one was there. Well, I had a friend with myself, and he never left the department, so he blatantly lied to myself, and I confronted him about his obtuse comment telling him that my friend waited in those two aisles and no salesperson ever came there. He continued to give me excuses, and I told him that he lied to my face, and he became very uncomfortable knowing he was caught in a lie. Finally the manager came and I explained the whole situation to him and he just gave me excuses about being shorthanded and did not apologize once. At that time, I told him that I was taking my 2500 to ABC Warehouse because if I get that type of service to my face, what type of service would I get if I needed warranty work done after I leave. He had no response to that question. I went to ABC Warehouse and was greeted instantly. The salesperson was totally awesome, and I made my purchase within 10 minutes. My appliances were delivered the very next day. I will continue to buy all of my needs at ABC. Best buys customer services are second to everyone's, and I recommend going to ABC Warehouse where customer service is superior compared to the competitors. A 2500 dollar loss to Best Buy and a 2500 dollar gain to ABC is a 5000 dollar market deficit loss for Best Buy. I WILL NEVER DO BUISNESS WITH A COMPANY THAT LIES TO ITS CUSTOMERS LIKE...

I went into the store knowing what I was looking for and where it would most likely be in the store as well. Eventually I found what I was searching for, and not once was I asked if I needed any help. Normally you get sales associates asking you if you are doing okay every other minute, but it felt as though we were being avoided since it was an hour or so away from closing time and it appeared most of the sales associates had decided to stop working and chat in groups instead. We wandered through the dvds and i found something else to purchase, and then I actually needed assistance, but I had to actually hunt down a sales associate, and after walking the perimeter of the store, I couldnt find an available associate since they were engaged in idle chat except for the one employee that was actually doing his job. Also, its not like the store was empty either, since there were multiple customers coming and going into the store the entire time. Finally i managed to get the attention of one and asked if they had the item in question, only to be given a curt response about how they were not sure, and that if they did have it, it would be on the shelf. They then proceeded to quickly walk away. I understand that there are responsibilities and duties to fulfill before the store closes, but being disrespectful to customers probably isnt one of them. Not the first bad experience here, but I expect it to...