St. Augustine YMCA — Local services in Saint Augustine

Terrible Y. I was willing to look past how filthy this facility is given the generally friendly and accommodating service. My patience, however, has run out given my latest experience. After being told via email that the basketball league I regularly enter a team into was an ‘open age’ league. I had a young man on my team physically removed from the court mid game, after he was already signed up and paid. The excuse from the Y staff members was that the young man (15 years of age) was too young. This, after being told the age was open and this, after having competed multiple times against other mid to late teens in this very league. The situation was handled disgracefully. When I challenged the staffs position and behavior with evidence I was dismissed and told this particular young man couldn’t play. They suddenly change their story, singling out one person for no good reason creating a terrible service experience for both he and I. This is against the very mission of the YMCA. Given this disgrace and the regular cleanliness issues I will never again be a member of this facility or enter a team in any of the...

Faith, Family and Fun is what the YMCA’S should be around this country. The St Augustine faculty is a nice place to exercise. Mark and Shaama at the reception area are exceptional! They have a kind spirit and willingness to make your experience special.

The Head Life Guard ( I’ll call him Grumpy) is just that. He is rude, curt and has no idea what good customer relations are. I hope my employees are not as rude to our valued customers like this man is. Also the 45 minute swim time on the hour is inconvenient and silly. I’ve never heard of such and I have never experienced that in any facility around this country.

If you are going to work out in a gym, this is a very nice place. If you are going to lap swim, be prepared for a 40 minute swim only...

Great local "Y" feels like a safe place. Though the building is small, and older, great pains have been set in place to keep the equipment up-to-date. Workout room and gym floors are resurfaced every year. Locker rooms are sufficient, but could use updating. Staff is friendly and knowledgeable. Workout classes are for young and old alike, and spinning is offered. Basketball and pickleball are offered at certain times throughout the week in the gym. Kids camps and tournaments are run at different times during the year. The non- heated pool is open during the summer months. The building is wheel chair accessible, with plenty of...