Intermountain Health St George Regional Hospital — Local services in Saint George

4.5/5 stars. I have a hard time giving out fives and ones. They are usually unjustified. I went to SGRH the other day for surgery. It wasn’t emergency surgery but was more serious than your basic ol’ surgery. I was in a great deal of pain. On my initial visit to the surgeon (unrelated to the hospital), he told me he was backed up for almost three months. I accepted that I’d have to be a man about it.

I get a call a few days later from the surgery scheduling people at his office. They’d been working tirelessly with the SGRH to get me in. It worked. Then the scheduling people for the hospital called for last minute stuff. You know. I won’t say this kind of thing is normal, or even can be hoped for, much less expected. But they made it work for me, at least. Thank you.

There was a little glitch in the self check-in computer but I’ve had that happen in every single hospital self check-in computer across the country. It even happened in a German hospital to my nephew….sorry. Sidetracked. The “self check-in woman” ( like Walmart’s self check-in person and just as harried) apologized and offered a couple work arounds. It’s okay, we assured her as she helped another more impatient person. We understood.) A male Mother Teresa stood behind me, waiting. I’d finished and stepped aside, mildly apologizing for holding him up. He smiled beneficently and I felt simultaneously blessed and softly admonished.

We took our seats and my name was immediately called to go back to surgery prep. Each person we encountered smiled. A few greeted us.

The nurse doing my prep work was a little a little pre-occupied but I got her joking a little and her stress visibly diminished as did my abnormal anxiety. Sometimes you just need to comfort the nurse a little. They have a hard, thankless job. Tell them they’re doing great. Call them by name and tell the hospital administrator how they did.

The time came for surgery. The nurses were a nearly constant presence. They were short handed with a few calling in sick. Imagine…a nurse getting sick… My surgeon and his nurse came to verify things and talk, and explain the procedure again. Then the anesthesiologist came in to verify, ask some last minute questions.

He rolled me into the OR and then I was in recovery.

And then I was in the car on the road.

And then I was in the garage.

And then I woke-ish in bed.

It was a great group of people with good work ethic, strong education, varying senses of humor, and fun to be with as far as can be done in pain, suffering, and...

I am here visiting my mother in St. George, Utah and first of all hate going to hospitals. I will not go unless I am in so much pain that I can't handle it anymore. Anyways so I had been having menstrual heavy bleeding and lots of pain for about five days. I was really weak and my mom decided I had to go to E.R. she was very worried. Dr. Stanford J. Benson was my Dr. he was so sweet and understanding I felt very comfortable with him and he took time to explain what was wrong. My pretty little nurse Ashley W. Was the best nurse I have had in a very long time, and so was Ryan the charge nurse that night. He was so awesome. They were having a hard time putting an I.V. cause I have small veins that move alot. They had a phlebotomist come in and try before they did and she acted irritated wouldn't even look at me or my mom, didn't say hi no smile or nothing. She asked if I had been donating alot of blood or if I had damaged my veins in some way, insisting that I was a drug addict, which I'm not! I felt so horrible she made me feel so low. I started crying and told my mom I just wanted to leave cause she was being so rude. If your going to work with people then maybe you should be a little more caring and understanding and patient, atleast smile and treat the patient like a human being. She left after poking me a few times to go get some type of machine to look at my veins better and never came back that's when the two nurses came and started trying, they cheered me up and made it all better and finally got one. The ultrasound lady was awesome as well and a couple other girls that helped take me to room and started vitals and things. If it weren't for those two nurses and Dr Benson I seriously would have walked out of that E.R. cause of the phlebotomist. Thanks to those wonderful nurses and fabulous Dr. For caring, helping and making me feel good and better and that I mattered and finding out what was wrong. Thank you staff of August Monday the 8th. I won't forget all your kindness. As for the phlebotomist which I won't say her name to cause her any embarrassment cause I do have compassion and I'm sure she will know who she is if she reads this, but maybe should take a class on how to treat people like human beings and how to smile and be caring , it doesn't take much to. If you can't deal with a job where you work with patients/people then find something different where you can be uncaring, inpatient , rude and not have to deal with anybody at all. Or leave your issues at home if that...

Brought my Dad to ER due to an accident and injuries were incurred. Let me just say, for my Dad to agree to go to the hospital, you know he has to be experiencing some pretty bad pain. My Dad NEVER goes to the doctor.

After the initial check in we waited in the E.R. waiting room. My Dad’s blood pressure and heart rate was elevated, (one of the ways to truly tell if someone is in pain). Once we were brought back to the room, the doctor (Dr. Jackson) came in shortly there after and did his initial assessment. Some X-rays were ordered and pain was assessed at that time. My Dad and I then waited in the room without a single other employee coming to check on him until the X-ray tech came to get him for X-rays. X-rays were obtained, and he was told it may be 45 min. to an hour and half for the doctors to review and come talk with him. Now we all know how painful X-rays can be. You are injured and they make you twist and move in certain ways to get a clear picture. My Dad was brought back to the room and not a single employee came to check on him or assess his pain level.

My father and I sat in that room for about an hour before a Tech, not even a nurse came in and tried to hand my Dad the discharge paper work. The Doctor had not even been in the room yet. When we told the Tech we hadn’t even talked to the Doctor yet and we weren’t leaving she said “oh” and then threw the discharge paperwork on the bed. She then walked out to the desk area, and talked to the the doctor who was sitting at the desk (right outside our room). Now let me say I myself am a healthcare professional and understand how busy things can be, however for the doctor to try and discharge my Dad without even talking to him regarding results and what my dad should do for follow up within the next couple of days is absolutely ridiculous. Dr. Jackson then came into the room and told us everything looked okay, acting as though us wanting an explanation of what he saw on X-rays and then what was recommended after this was an obscure idea/want. We were then told we were free to go. AGAIN I would like to reiterate that we were never seen or greeted by a nurse, and my Father’s pain was NEVER reassessed. Before leaving we were never instructed on what to do for my Father’s pain or how to treat it. Only thing I can say is luckily my Father has multiple health care professionals in his family, so we will take care of him. I cannot believe how we were treated at the ER. Very disappointed in...