Life Time — Local services in Saint Paul

Saw a lot of 1 and 2 stars at this location.. Wow! Haters gonna hate! I switched to Lifetime for one reason - availability of the stair master. I needed to do 60 min of HIIT cardio after a 1-2 hour workout 6 days per week. I float for a large group dental practice and am in a different city each week. I also hate wasting time in traffic so I always go to the gym after work. Anytime Fitness had many more locations and I have since switched back. I was unimpressed with a few things for how much I was paying for. The St. Paul location is underground and the floor is uneven, I found myself embarrassingly tripping over nothing. The back weight room cable section smelled like puke for the whole 3 months I was here, I did report it but the smell never went away. I appreciated the sauna, but wished there was a steam room. I was displeased with the cleanliness. The upper support beams throughout the basement floor had about 1/4 inch of dust which you could see clearly while using the stair climber. I go to the gym to train for physique competitions - this gym has every piece of equipment that you would ever need, is well spaced out in an organized manner, and you will never be waiting to use a piece of equipment which I appreciated! Colleen at the LifeSpa does a great job at a deep tissue massages and I may return to this LifeTime just for the LifeSpa. I don't have kids and don't play basketball or tennis/racquet ball or swim, so the lack of these is not important to me and did not carry any weight in my review. Christine, Tonee, and Cisco are excellent employees, the staff in general are super friendly, informative and helpful. I have been to 6 or 7 LifeTime locations and this location by far has the best customer service - this is why I am leaving 4 stars...

The facility is open all day and all night which was great for me working odd shifts. It also was generally clean for a gym and I enjoyed the variety of work out classes. Parking is convenient and I liked that I can use other facilities as well. However...

I am suspicious of the business practices. I had put my membership (and rate) on hold for $10/ month. Lifetime allegedly sent me an email that the cost of this hold would go up to $23, I however did not see it. So apparently I signed a contract allowing lifetime to increase the rate to hold my membership at the gym (not even attend) by greater than 50% ($10 to $23) whenever they want. They started deducting this amount from my checking account without any acknowledgement from me allowing the increase. I gave them an opportunity to do some service recovery prior to writing this review.

I also recall when I first joined that my initial charges were different than I verbally agreed to with the rep. I discussed this with the rep, who did not agree with me. It was only a 20-30$ difference so I said forget it, as I was happy with the gym at that time.

Long story short, the gym is nice but you need to watch your checking account closely. Read your contracts line by line. Know what you are signing in the electronic box. lifetime is a premium gym and it is hard to find similar service levels elsewhere for the actual gym. Maybe they take advantage of that? It seems that there are other reviews with comparable concerns regarding...

If I could leave 0 stars, I would! This place is a total scam! First off, they got us in the door by saying we would receive a discount based on the insurance we had. Of course, that did not happen. We were trapped for a few months due to some personal training sessions that we had purchased when we first started. The trainer was really nice, but the results were not worth the money. When my husband tried to cancel our membership in May after the training sessions had ended, they offered a membership where he would have access to digital work outs for approximately $10 per month. During this time, we have had way more charges than $10 per month due to membership change fees, etc. My husband also lost his Lifetime dollars without any notice due to switching to the digital membership. After being totally fed up, my husband cancelled his membership this week. Today, there was an $80 + charge on our bank statement. When he called, the GM said that she would not refund the money as he had received an e-mail in August that his membership was going to be resumed after summer. It is not our fault that one of the employees incorrectly inputted information regarding our membership status. If this is not taken care of ASAP, this will be reported to Lifetime's corporate office and the BBB! This place has been a waste of time and money. The stress incurred dealing with this place far exceeds any of the...