Express — Local services in Salem

I’m appalled by their service and attitude towards customer. I went in to return my jacket and I am an A list express credit card member. For some reason, they couldn’t pull up my order, which is completely okay, systems mess up sometimes. So instead of them calling their online help team, I made a call. Online customer service was fantastic. They asked me to give the phone to store staff and store staff completely denied. They said have them call the store, all while I was waiting to return my jacket. The store manager was extremely rude with false sense of pride that was exuding from her. She was promoting similar behaviour with her staff. Loud voice, almost like a scream, in front of 15other customers who were in line was extremely disrespectful. I have never experienced this from any store that I buy with. I have filed official complaint of this store with express and I really hope they do take necessary actions. Even if I wasn’t their customer, the behaviour of the manager was unacceptable, especially during holidays where it literally crushes...

I've always considered this location my absolute LAST RESORT before having to make a purchase online (the last location I prefer to shop at out of all the locations within a 3-state-radius of me). The staff rarely impress me, quite the opposite actually - it's clear the men & women associates either hate the job, or have never been trained in basic customer service properly. And the selection? What selection? This store location is so small, yet so empty, so often (pre-dating COVID-19, that's a FACT), it should've probably closed its doors YEARS AGO. And what's up with store closing at 7pm the past 6-9mo when the rest of the mall didn't close until 8pm,...

I have to say that it has been one of the best experience @ Express I’ve encountered in years. I never write reviews but I had today because the staff was very welcoming from the beginning to the end. Even with all the changes that retailers have to provide for us due to the covid19 the staff remained very calm and happy to help. I’ve managed retail before and if this had been my team I would’ve been very proud. I will definitely be...