ZAGG Rockingham Park — Local services in Salem

I was recently there and bought two tempered glass covers for phones. I was not informed that I had a choice. I was not informed about anything until I got the bill and until I asked about the differences which I saw on the table that were never pointed out to me. The sales woman was pradeep. She was rude and uninformative and got into an argument which was really demeaning and very loud. Will try to call up customer service for zagg but I had to wait 41 minutes before I finally gave up.

I think it's completely dishonest not to inform the customer of their options until after the sale was completed and after everything was installed.

I think this woman should be fired for lack of customer service ability. I think the customers should be informed about their options.

I've been there before and it has happened so there should be no reason why it can't happen right now. In fact I didn't know the cost of $110 until after everything was done.

I consider this consumer fraud to take advantage of uneducated or deliberately disadvantaged consumers.

I advise future consumers either to go elsewhere or to find out as much as possible before they place the order. But the burden is really on the sales people and in this case they royally screwed up.

For that reason I advise people to go there with caution and trepidation in mind and possibly consider other alternatives.

You are missing the whole point. I did not know how much this was going to cost and I didn't know what my choices were so I consider your offer and none event. I expect confidence and you did not address any of my complaints. I don't want to refund I want effective service and effective products. You failed me.

Both displays have tiny chips in the corners. I thought tempered glass could withstand this but apparently yours can't. I went back today to the same woman and once she found out that I was the one that asked for firing order and asked me why I I reacted this way and I told her she didn't like it so the owner refused to honor his promise and it refused to serve me. She called security screaming and yelling and they told her to get back into a cubicle and leave me alone.

I asked to speak to the owner to tell him my side of the story and he would not let me. Do you think that's fair just to hear one side of a histrionic employee?

If you got the guts employer or owner call me otherwise I think...

Came in for a cracked screen, he replaced it but he also broke the battery. I had to call out of work just to come back because I couldn't get to work without my phone. He put liquid solution inside my phone and scrubbed it with a hard bristle brush which made me wince. Then he said I would have to wait a few days for him to order a new battery in addition to paying an extra $50. I asked for a refund and he said he would need the screen back. He was googling everything in front of me like he didn't know how to do anything, and he tried to say that I charged my phone for too long which is why it didn't work, even though it had 98% when I first handed it to him. I had to go upstairs to the other guy at Cellaxs who fixed both problems for the same price. I went back downstairs to hand him the screen for a refund. After 2.5hrs I finally had a working phone, but lost $150 for the repair and $200 for calling...

Went there to get my phone screen. I have been going for years since I had a iPhone 3gs 2009. This time I went with samsung 21plus I wanted a glass screen the lady told me they don't have them in glass be cause of the curve of the screen then I ask what are my options she told the sapphire 7x material one and then I said I was really hoping for a glass one. Then she says zagg doesn't make one with glass for that phone.(not I don't have it in stock) So I pay $55 for that and when I got into the car, I go on the zagg website I see they have the extreme hybrid glass screen protectors they are selling on the zagg website and it's says it's in-stock for s21 plus. Why lie to me? I have been going there for years. Just tell me you don't have it in stock right now. Why try to force the commission for yourself. Shalini R was the sales women. Seems like there playing games. Be...