KAY Jewelers — Local services in Salem

I can’t stress enough how AWESOME Amelia was, I would give more than 5 stars if possible. Long story short I had bought an engagement ring online and had it shipped to Kay in Salem NH I got my fiancé sized but the size was wrong we had it resized twice and it didn’t come out right the second time. Amelia had helped us get it replaced with the right size at no extra cost even though it was outside the exchange window and she even transferred over the protection plan. When we went to pick up the new, properly sized ring she had asked if we had already had a wedding band for my fiancé and we didn’t so she showed us a bunch of different ones and nothing was to our liking. She had informed us that making a custom piece was possible. My fiancé was thrilled so we sat down for a good while and had talked out the process and my fiancé had told her what she had in mind for the ring. She took her time with us and was patient throughout that process. When the images showed up of what the ring would look like my fiancé at first was concerned because it wasn’t what she had in mind and she had a few questions to ask. Amelia did everything she could to answer her questions and what she didn’t know, she found out. Once the wax mold showed up my fiancé was satisfied with the look and they started the process of making the actual ring. Yesterday it had shown up and we went in today to try it on and check it out. It came out PERFECT. Exactly what my fiancé was looking for. Amelia was patient and understanding throughout the entire process and reassured us that everything was at our say and in our hands. She was so helpful every step of the way. She really made it a point to develop a relationship with us treating us like clients and friends rather than customers. I can’t thank her enough for making my bride to be’s idea a reality. When we came into this we knew we might not be able to get the ring till after we were married due to the time the process takes, but in this case, we were lucky to have received the ring just in time. Lastly the biggest thing for most people, the price including a protection/maintenance plan (for any repairs or resizing) was at a very affordable price and in my opinion was an absolute STEAL. A Big Thank you again so so so much to Amelia and her team at Kay!!!

Here is what her and her team were able to...

WARNING DON'T BUY FROM KAY'S OR AT LEAST THIS LOCATION

I am beyond disappointed with the way these people have treated me has a customer that have been buying from Kay's for years. I don't even know where to begin, My fiance and I went to the store to get a new ring and they told me I would get it with 2-3 weeks and no one called us to notify us that it has changed. When I called them because it was taking to long the lady told me that it would take up to two months meaning I will get it at the end of January and that's very upsetting because we are moving.

Secondly, We bought a wedding band set from them and due to the pandemic, I had to quarantine because I was around someone that has Covid and couldn't go in the store to return the bands because I was not in love with them. The manager Lauren told me they can not accept the return because it's pass the 30 days and that I'm three days late even though I did explain that I was on quarantine couldn't come into the store but I had called to inform someone of the matter. Lauren was extremely rude and didn't want to be bothered with the issue and didn't want to help. She wouldn't answer my calls and when they finally do they inform me that I would get a call back but never end up doing so. Apparently customers that call over the phone DON'T matter to them! I have called customer care requesting to speak with regional manager and it's been almost 2 weeks now and still nothing! These people are happy to make a quick commission of you but later if you have an issue with the item THEY will NOT HELP! I feel extremely stuck and out of options and wish I had never went to that location or shop at Kay's at all. I WILL DEFINITELY NOT RECOMMEND NOR WILL I EVER GO BACK TO SHOP! SAVE YOUR SELF THE HASSLE! SAVE YOUR MONEY FOR...

I’m so disappointed with this company I been customer over 20 years the The reason I’m staying for 20 years because my first engagement ring we bought from here so I had upgraded third times my last ring 3 and haft platinum I paid over $40.000 less than a year one night after work I can’t even take it off my finger have to use soap and water to take it off find out my ring turn different shape is not roud anymore. That’s the reason why I can’t get off my finger brought it to the store they sent it away. They said they will fix it my ring for lifetime with no cost if anything happened to it they not gonna charge me because I want to hell with this ring, I have a custom made my ring but didn’t come out the right so they keep fixing it. That’s why they said to me they will fix my ring for lifetime guarantee no charge now my ring now to be like that I don’t know what happened it’s platinum shouldn’t be scratch and turn like that my ring is not roud anymore rectangle or something I have no idea what I did I’m a manicure work on customer all day long. Don’t do any heavy work and now they’re telling me they’re not gonna fix it for free because not normal wear and tear. I pay a lot of money for this I think they give me , a silver or white gold is not platinum platinum should not do that I own the platinum before I have it over 20 years. Nothing nothing happened but this ring I have less than a year I came to the store talk to the manager and they said nothing they can do. I told they told me I have to call the customer service . Try to show pictures of my ring here but couldn’t...