GameStop — Local services in Salem

I would leave less if I could. Ordered disc drive for PS5, was assured it was in stock and would be delivered in a couple of days. Hadn’t received by said date so went to store to inquire about order. They said you have to call customer service to find out about STORE ORDERs!!! Are you kidding me? Called. After being placed on hold for 30 minutes, I was informed the order was processed yesterday…. 18 days after I ordered it. The whole system they are running at the store and customer service is a joke. If the store can’t help with store orders why have the ability to place orders from the store,...

Great! Nicely set up. As well as the guy with the beard was VERY HELPFUL!! ALTHOUGH I forgot or didn't catch his name. He was just amazing as far as customer service as well as knowledge of his products. Very very helpful also gave me great idea and giving me info about what I actually had and things I should/could get to protect my product, Exspecially after asking about a certain one. Just Great and friendly atmosphere, AMAZING customer service, as well as a great experience! Thanks Mr . Beard from Radford lol. (was at same location just...

I have never dealt with such a rude lady. Game Stop online messed up my online preorder and sent my stuff to their store instead of our home. She calls me up being rude telling me twice that if THIS HAPPENS AGAIN they will send it back. I tried to explain to her that it was a screw up on their end and I definitely do not enjoy driving 45 minutes to pick up my package. She would not listen and kept being rude. I shop here alot but guess who won't ever shop in this store again. I will be voicing my complaint to their...