Zales — Local services in Salem

Went here to get my engagement ring resized. The store associate was very rude and hasty. She didn’t bother to double check my proper ring size, low-balled us on the ring insurance even though we TOLD her how much it was worth, and seemed to scoff at us when we asked her if she needed to know what material the ring was made out of. When it was all said and done, we were told that the ring would be ready in three weeks and it would cost $50. We left feeling very uneasy about the whole situation. Fast forward to over two weeks later and I get a call saying that we “lied” about the ring material and that the cost would actually be $100. I was even told that “I should be happy that my ring is worth more than I thought” and that they would either send it back (After already having it for TWO WEEKS) unresized, or I would have to pay the new price. We ended up having to speak with the store manager, who honored the $50 only after the employee who had handled our transaction admitted it was her mistake. The ring wasn’t ready for four weeks, and when I got it back it was still too loose. Absolutely terrible experience.

If you want to get your ring resized, got to Hannoush down the road instead. They are very patient and knowledgeable. The associate there sized my finger 5 times to make sure I had the right fit and resized my ring for $65 in...

My fiancé and I were looking for her perfect engagement ring. We went to many stores and searched online. In store we ran into fail after fail. We also didn’t know much about rings prior to shopping. We then went into Zales and met Michael. We explained what we wanted and our budget. With our questions he knew we didn’t know much about rings or diamonds. Instead of just bringing out higher priced rings like all the other stores did, he paused and gave us a lesson on diamonds and bands. This was not asked for, but was greatly appreciated. He made sure we knew what he was talking about before he went into details. He also asked questions to gauge what my fiancé was into. He then walked us over to what would be THE ONE! He explained everything from ring details to maintenance to how durable the diamonds are. He was phenomenal! He helped us finance the ring and even let us have a temporary until my fiancé’s is made so she had something to wear though the holidays!! The service was top notch and we HIGHLY RECOMMEND asking for Michael at the Rockingham Park Zales in Salem, NH. We will ALWAYS go back to him for any jewelry needs we may have. Thank you Zales, but more importantly Michael for helping us find the perfect ring and making my fiancé the happiest person in...

Gabriel is hands down the best. My husband and I went to the mall a couple weeks ago and noticed the sign outside for a sale, so we decided to look around in the store. We bought my original wedding set at a Zales (not Salem) so we had been playing with the idea of trading up for a while.

Gabriel greeted us the second we walked in and was just the best the entire time we were there. He was friendly, helpful and educated us on everything we needed to know. I am extremely indecisive and he was so patient with me while I tried on a ton of rings and wedding bands. I never felt rushed or like an inconvenience. I was in the store for a couple hours and he kept us engaged and made us feel welcome the entire time. Also, he complimented me and my husband as a couple multiple times, which made the experience even better. Picking out the set together was an amazing experience as a married couple and Gabriel just made it so special for us.

I ended up getting my dream set as an upgrade. I’m over the moon about it. So long as Gabriel is there, we’re customers for life. Zales couldn’t have picked a better person as their manager. I feel awful I spaced doing the survey in the two week time period, so if the company reads these, please know you have an excellent manager at...