Pandora — Local services in Salem

I only write reviews for a very good or bad experience. I worked at this particular Pandora store about 7 yrs ago, and our customer service was superb because my staff was well trained and taught to treat your customers as you would like to be treated.

SHOP ELSEWHERE! Now, I had the worst experience ever entering a Pandora store last nite. I was only there for a pick up so my time at the store entry way was short. Kurt, the person who tended to my pick up was rude, annoyed, and made it feel a nuisance to help a customer. I had to return twice because he yelled and stated I'd realize they were short staffed and had been there since 8am. 1st, there was no reason to yell when I asked a simple question my 1st time there. 2nd, although short staffed upon my return the store had 1 customer, take a break and diffuse. The customer is not at fault for the short staff you are experiencing. The 2 other salespeople smiled nicely, I wish they'd been my reps.... to Kurt, you should take a course on customer service or leave the industry you're in. And by the way, as to your specific advice about reaching customer service upon my leaving the store doorway...... I will be reaching...

I had a very upsetting experience at this Pandora location with the manager, Kurt. I came in to return an item, not realizing that returns must be made at the original store of purchase—although the receipt clearly states that returns can be made at any Pandora store. When I pointed this out, Kurt completely dismissed me. He glanced at the receipt, and then threw it back at me. He told me bluntly that he wasn’t going to process a $616.27 return and that I needed to go back to the store where I bought it.

When I mentioned that the policy printed on the receipt says returns are accepted at any location, he said, “I’m the manager, and it’s up to me,” using his title as an excuse to ignore company policy. Then, he threw the receipt at me. No explanation, no professionalism—just rude and unacceptable behavior.

I completely understand if there are policy limitations, but the way I was treated was inexcusable. A respectful conversation would’ve made all the difference. Instead, I left feeling disrespected and shocked by the lack of basic customer service. I had planned to make another purchase that day, but after this, I will never shop at...

It was the worst experience of my life. I bought a necklace and was told I had 30 days to return it. I went to the store to return it, and they told me that they could no longer do it. Because it looked like I had used it. I explained to them that I had an allergic reaction to the metal that this necklace is made of. And they told me that they could not do anything. After that, this man who attended me raised his voice and told me that this happened to me because I did not read their terms and conditions. He told me that the only thing I could do was call customer service. I asked them for the number, and this man told me, "You can find it on the website, but I'm going to give it to you anyway." I almost cried because I felt that this man was very rude to me. And I felt that he humiliated me in front of all the people in the store. Because he was talking to me like he was making fun of me.

If you are a woman, never return a product to this store by yourself. Take someone else with you.

I wanted to return the necklace for health reasons. Not for anything else.

Don't buy from this store if you don't want to...