Workout Anytime Ridgewood Farms — Local services in Salem

My husband and I were members during 2019 and 2020. We enjoyed our time there up until departure. When my husband received notification that we were being relocated for his job, we spoke to the manager, Vanessa, to see what we needed to do to get out of our contract. She provided us with a form to sign and informed us that we would need to pay the buyout fee, which we agreed to. We returned the form to a staff member, who stated that she would give it to Vanessa. Apparently, the form was put on her desk with no additional information. We were under the impression that since we gave the agreement to the staff member, our job was done. A few weeks later, Workout Anytime tried to charge our card for a monthly fee. I called Workout Anytime and spoke to staff who stated that the manager would give me a call to sort everything out due to our account being cancelled. We never received a call from the manager to follow up. After that, no other charges were attempted by Workout Anytime. Several months later, we received a collections notice for Workout Anytime. This is due to the manager dropping the ball and not processing our request. However, we were not being charged as active members and no one ever contacted us by phone, email, or mail to discuss any charges that needed to be made prior to them "finding our notice on a desk". This is very unprofessional and unacceptable. We called Workout Anytime and spoke to Vanessa again. This time, she reported that we could pay the buy out fee and a fee to get us out of collections, which we shouldn't have been sent to in the first place due to her lack of motivation to reach out to us. Additionally, when my husband spoke to Vanessa, she told him that she "did not have to be nice" or provide me with the buyout paperwork to get out of our contract. She also accused me of placing it on her desk without telling anyone. Why on earth would I go into someone's office to do that? Why would I not want to make sure someone had the form so that we could get out of our contract? Also, if no one was there to give it to, how would I have put it in the locked office? Bottom line, Vanessa did not do her part in processing our paperwork but somehow discontinued our monthly gym payment and is blatantly calling us liars with an...

I took a friend with me for 3 days now with no issues, I have a premium membership that allows guest as long as they sign a waiver. I’ve taken guests with at the Bristol location and the Elizabethton location with no issues as long as they sign a waiver. We went to leave after our workout and we were asked if we usually use this location to which I said no. The lady proceeded to ask if my guest had paid and when we said no she said we weren’t allowed to bring guests no matter if a waiver was signed or not. If I’m not allowed to bring a guest then why do they keep waivers in the first place? Also why was I aloud and told we were fine by an employee at this location for the last 3 days and now it’s a problem? That doesn’t make any sense to me and given the fact that I pay extra to allow tanning and a guest also makes no sense to me. If I’m allowed to bring a guest to any other location why not this one? Also the fact we were inside for an hour working out and she never said a word to us until we were leaving. If it was an issue I feel like she should’ve stopped us on the way in. Definitely not coming back here and I definitely don’t recommend using this location if you want to bring a friend....

I do love the 24/7, but i could use less of the racial profiling by a worker there the other day. I was going into the gym as usual scan my keychain and started looking for my ab machine that i was going to use before going to work at 1pm on a Tuesday. Immediately I'm approached by some lady who i guess worked there rapidly coming up to me asking," can I help you with something"? I didn't know actually what to say it was like i hadn't paid my membership fees and I was going to get kicked out for drinking alcohol in the bathroom. I felt bad for some reason and left. I'm thinking about going to Anytime fitness breaking the contract with WROKOUT ANYTIME 24/7.

I'm only paying $19.99 a month better than the YMCA where you have to pay $58 per individual, but there definitely going to miss my contribution...