Bass Pro Shops — Local services in San Antonio

Someone need to do something about this "MANAGER" ORLANDO, I walked into the store at around 11:58 I left around 12:05 so if anyone needs to check the cameras then you can get an idea of what to check for 11/13/24 I visited the store to return a defective item that I had bought at Cabelas but it is an hour drive for me to go over there so I called customer service and they told me I could return it at bass pro as well. As soon as I walked into the store I saw this guy Orlando arguing or being rude with a fellow employee and older lady buying a water bottle he looked frustrated with her already, but I was like ok whatever that is not on me. He finally turns towards me and asked me what I needed I told him specifically that I wanted to return the item and that I did not have the receipt. He made an annoyed frustrated sound and was about to check the computer for the sale record and someone else got behind me on the line, he immediately with a strong aggressive tone said to the other customer " My guy! what do you need what do you need !? " The other customer surprised was like " I came because I called and they told me that yes I had left my ID here" Orlando replied again annoyed telling him to wait so that is when I believed ok he is going to check on my thing and nope he just left, he comes back with a couple ID's on his hand and asks him for his name, the customer replied and when he saw that those where not the correct ID's he just got more annoyed and tossed them on the counter asking him again as if it is the customers fault that he could not find the ID back there. He turns to me and asks me again with his tone "you! have you already found your receipt " and I responded " no I told you since I got here that I do not have the receipt" This is the date and time when I bought it, by that time I was already getting tired of the way he was treating everyone. He replies to me that now he has to check all of the system and basically made me feel that he did not want to do it. So I said "hey if you are just going to talk to me like that and treat me like this just get me someone else that can help me" Oh my god it was as if I had told him the worst of the worst. He got angry and yelled " I am the manager here ! this is my store and I have no one else there is no one here to help me I have to do everything blah blah blah" I told him " Since I got here you have been giving me this attitude and if you do not have no one to help you that is not our fault it is not our fault your having a bad day" he replied " I am having a great day I am having a great day so yes for this HIGH DOLLAR $170 item I need the receipt and I said no you do not just search the sale date and time" I knew that because I had already called customer service. Well he continued with his attitude until I got fed up by the way he was treating everyone I grabbed my item and walked out of the door to where he yelled again at me HAVE A GREAT DAY. I could have done so many things right there as I do not like to get treated like that I do not think anyone likes to get treated like that but I decided to call customer service right outside of the store and now I am leaving this feedback. I visit here almost every three days and spend over $300 I was just about to buy all the camo outfits for my three sons, now I will just make the drive to cabelas from now on. This store use to be great the employees use to be great, unfortunately everything has gone downhill, luckily I still see some guys that I have known for years there and they are always great but last year I also had to make a report here directly with the store manager because of an employee at the gun counter telling a customer that he could still sell him a firearm with out the proper documents, I really think you guys are just hiring people without actually checking who or how they are. You guys need to pay more attention to this store, it is a great store but you guys do not realize you have a huge amount of outsiders from other cities and countries and you are giving the worst...

So I go there to pick up an FCU that I’ve been looking for and this store happened to have it in stock so I drive all the way over from one side of town to purchase it. I go there and walk in and I’m greeted by, a scruffy redneck(literally red dead style) which I’m used to because I’m from Texas who proceeds to not know anything about what I was asking about and points to the hunting section upstairs and tells me to go talk to them. I proceeded to go talk to them by climbing what is to be an over abundance of stairs to get to that department in the first place, I go way up there three floors up and then after that proceed to wait for 10 minutes while five employees are talking to three customers. After waiting for which for any normal person is an unusual time to not be talked to after walking in a store, I walk up to the group of three employees talking to one customer and I ask if anyone’s helping anybody. He (Malik)proceeds in a very smart ass way to tell me that I need to sign in in order to get helped. asked him why didn’t or why wasn’t I told that when I walked in. He obviously didn’t feel the need to explain himself at all he just glossed over it, calls me brother and proceeds to keep instructing me on how to sign in. Well first off I’m not his brother. Second off he’s about 20 years younger than me. Even at my job at my age I call people sir and ma’am. Especially in a atmosphere where we’re dealing with firearms. Plus he claims to be military and if I remember correctly, sir and ma’am is literally what you call everyone on the military unless you’re disrespectful, in which case you won’t last long(which might explain why they’re not in service now)…Anyway I proceeded to tell him not to call me brother to call me sir because I’m his senior and he’s at work, then the young man proceeds to tell me that respect is earned, while I’m a customer in the store that he’s working at. Well it that point I wasn’t gonna talk to him while trying to spend some money in this store so I left the gun section telling him he’s very disrespectful. While he in a smart ass way told me have a good day thinking he got away. What he didn’t know is that I was going to go downstairs and talk with Manager or someone who would listen(because it wasn’t anyone upstairs)about our interaction. People like that don’t know when to respect people at THEIR OWN jobs. So when I proceeded to tell the people out front, watching the cash registers to people check out, They proceeded to tell me that they’re used to this behavior from this guy. Basically using the military as a crutch to treat people bad. My dad was Lieutenant colonel in the military so I know the difference between people who know how things are and people who just are made by their situations. These guys lead (and there’s two of them) with their military service and their humanity second. The guy downstairs named Mike has exceptional customer service skills. He’s the one who actually got me back upstairs to buy the part that I wanted. The guy who processed me for the gun was a complete asshole. Cared more about his looks than his actual personality and knowledge base. He didn’t think I could pick up on it. I asked him about guns. He said he didn’t know anything because he worked there only two days a week. That’s no excuse at all. Even though there were customers in front of them they obviously knew things for plus they’re working in the goddamn gun section. I will never go back here. Well, maybe just to pick up my FCU and tell the manager I left a review. Not because of the employees like Mike and his fellow employees downstairs(they were actually cool people). It is the employees in the hunting section who are half bigoted, the rest are disrespectful. But that’s how they treat you out there. assume you’re nobody just because they want to. Though THEY ARE working at a STORE for CUSTOMERS and REPRESENTING IT. Crazy times….This next...

Everything that is sold at Bass pro shop is basically sold at academy or Walmart. People shop at Bass pro shop for the experience. I’ve only been a few times so the first bad experience I charged it off. people are entitled to have a bad day so I didn’t give it much thought. This last time I went in I had already researched the generator I was looking for. When I arrived at the store I located the generator I was looking for and I asked a store associate if he could help me due to me having a bad hip and my very limited mobility. He then explained that he would have someone pull one from the storage area. When I asked why we couldn’t just grab the one in front of us his response was that it was easier because he wouldn’t have to load it. He then proceeded to grab a cart and when he returned he stated that he wouldn’t need the cart because someone would be with me in 30 min. I was very upset and demanded that they bring a manager. After another 30 min with the manager they got me taken care of. Well so I thought. During our interaction I explained that the generator needed to be a really quite one well they convinced to to change from the original one I had chosen. I immediately realized it would not work for my needs due to the fact that we do pop up markets and any generators have to be inverter generators. I went back today with intentions on returning it so I could get a unit that would serve our needs. When I approached the associate he immediately told me that I was not able to return the generator. He explained that there was a process for returning a generator. He stated that I would need to contact the manufacturer of the generator directly and they would have two days to determine if there was anything done to the generator that could damage it. I guess he thought something was wrong with me when I just continued to stare at him astonished at what he had just said. I then proceeded to ask him “ How will they determine if the unit has been Damaged if I still have possession of it 👀. He got me another manager and I asked him more than 7 or 8 times. The manager couldn’t explain it either. He then proceeded to show me the return policy for champion generators and it clearly stated that we needed to contact them directly if returning due to mechanical failure. Once on the phone with them they explained that the process is in place so they can determine if it needs to be shipped out for repairs. On a regular return for any other reason these steps should not be necessary. I tried to explain it to the manager and he was looking at me as if I was mentally challenged. So the associate from champion generators told me that they would send me a email to give to bass pro shop so that they could accept my return. So now I’m waiting on the email before I can return it. I won’t spend anymore money here. They need to retrain employees...