Staples — Local services in San Antonio

So I received a printer as a gift. Nice, but the performance of the EPSON ECO-TANK ET 3710 was pitiful. At least for my personal application it was far beyond Sub-Standard. It was purchased @ the only Staples in SA. After my experience there I now fully understand why there is only one of these stores left in San Antonio. It also makes sense to put jt in a very affluent part of town. Where people just go to what is closest w/not a care of staff or price, much less customer service. So here you go. I called them & spoke to Mason, a Mgr there. I explained the situation, that being that this printer was a gift ; the person who bought it was currently out of town on a business & did not have the receipt w/them. I was furthermore told to not bother them w/such until they got back . So I explained this to Mason & he assured me in no uncertain terms that he himself would handle it even if jt was past the 14 day policy. This was great I can go & do it as an exchange (he said) & pick out another printer to swap for. This was great news...until it wasn't. My first 35mile round trip he was otw out, but assured me it would be OK, he would handle it just come back. ..so I did & he was off that day. I explained to another 20yr old kid/Mgr the situation. He, instead of speaking to Mason called someone else. Mind you it was brought back to the store fully intact as if never used. This kid then tried to exain to ne that all he could do was swap out for another of the same model. What in the world this would accomplish I still have no idea. It wasn't broken or missing anything, it just fell on it's face performance wise to me. Another of the same would do nothing to fix it. So I then went in a 3rd time. It was 11;30 when I arrived & was told Mason would be in in 1 hour. So I wait. I wait for an hour & 15 min before Mason is seen. He is apparently late & not near as excited to see me..& the printer. So I approach him & I can already tell that things have apparently changed. He finally acknowledges me & says he can do NOTHING w/out a receipt . This ofcourse I do not have, but that was understood from the junp, nothing new there. So there u have it.their Manager lied to my face & did nothing but cost ne gas, time & some other negative feelings. If these kid Managrr would not have lied flat out to me & said it would be no problem watsoever I would have had another printer days ago & could get back to work.I could have purchased another printer ELSEWHERE & avoided this nonsense & this mess Mason created by leading me on w/such. So I went home, posted it on Marketplace @ a deep discount & dumped it in less than 3 min. So that trash pri tee is out of my life. I will intact w/ out hesitation be @ OFFICE MAX here in a couple hours to purchase a costly printer from them. Staples can rest assured that my, my families, my parents & all my friends will know of this & will not spend another cent @ any of these lying, time wasting, non helpful stores so long as I have a breath to take. So y'all sold me a pos printer, & found a way to stick me w/their junk. Cool y'all keep that 3hun, but I assure you tbT via this post, word of mouth & my necessity to make you feel it...Hopefully it will cost your store thousands. Hope it was worth it Mason of Staples. The only reason I gave them a single star is b/c I don't think I can leave nothing. This place, the Managment & the words that come out of their mouths belong in the dumpster where they came from. Their customer service in my case was borderline theft as due to purchasing this at around 335$ & selling it @ 150$ I lost too. Do yourself a favor, go to OFFICE DEPOT, OFFICE MAX or BEST BUY. AVOID TBESE JIVE TURKEY AT ALL COST! And remember, you cannot believe all their Managment says , that now is blatantly apparent. Thanks again Mason pathetic job handling this personally as you assured me...

10/10 experience. Entire staff is friendly and helpful!

I went in to Staples to buy a new chair on Monday. First of all, they had a great selection of chairs on display, unlike some other local office supply stores. I found one I liked and proceeded to check out. I was a little worried about carrying it by myself, so I asked if someone could help me out with it. I said I didn’t need it right away, and the lady said they could order it from the store and they’d ship it to me the next day! She was very nice and helpful and got an order placed for me, the whole thing took like 2 minutes.

Unfortunately, the next day I got an email from Staples saying that my item was unavailable for delivery and that they were sending me a refund. When I called the store to see what was going on, I again talked to 2 friendly and professional staff members who were able to fix it for me. They didn’t transfer my call all over the place like most companies do nowadays, Mason called the distribution people himself and immediately called me right back with a solution. I was able to come in the next day and get the chair for the same sale price that was listed on Monday. Zero hassle at all!

When I came back to get the chair, again everyone I interacted with was great. Really 10/10 customer service. They got everything taken care of and even wheeled the chair out to my car for me. I was in the store for maybe 5 minutes.

I am very impressed with the store, selection, and especially the fantastic customer service. I will definitely be shopping at Staples again...

Needed a custom sized print done and needed it laminated. I confirmed the size with the lady that took my order (my print was created under the specific size). First time they called to say it was ready I drove all the way in just to find out they didn’t laminate it. Had to make another trip in next day. This time it was laminated but they chose to roll it up so it had multiple crease marks in it. Told the girl I was not pleased with it and she said she’d redo it. Third time going back and was so frustrated I was going in again that I only looked briefly at the front. Noticed they left extra lamination on sides, but just decided I’d go home and cut excess off. Got home and noticed there is a massive crease in it and you can see warping in the paper under the lamination. I’m supposed to be using this sign for weddings and other formal events. Bonus: I decided I’d use it for the event I have this weekend, because I’m crunched for time now, just to realize they did not print the correct size and it doesn’t fit in the frame because it’s a quarter inch too long. 1. Don't claim you print custom orders if you’re incapable of doing so. And 2. Figure out how to produce profession quality work. Honestly pathetic. I will be paying extra to have an ACTUAL print...