JCPenney — Local services in San Antonio

Sad to report a terrible review after working for JCP for over 7 years back in the 90's. I've always felt a connection to the company who taught me so much. Saturday evening we encountered a very rude manager by the name of Suzanne. I was shopping for Christmas gifts with my daughter and I taught her to take a picture of the sale sign in case it doesn't match up at the register. When we were checking out, a few of our items did not match up and the young man used our pictures for proof of the sale. One of the pictures was in question due to the reg. price not matching the reg. price of the 2 blouses I was buying. He said he needed a manager because he didn't know what to do. He called for a manager and we waited. He explained to manager Suzanne and showed her the picture on my daughter's phone. She proceeded to touch the screen of the phone in order to zoom in on the regular price printed on the sale sign. She told me the sign didn't match the blouses and they were not on sale. I explained that the four arms of the rack are the same blouse but in 4 different colors. She told me the description didn't match and that they were not on sale. I explained that she needed to honor the price because it was their fault it was displayed incorrectly. She told me the best she could do was $19.99! I told her that was not the fair thing to do since the sale sign clearly states $17.99. She said no, she was not going to honor the $17.99 and again the best she could do was $19.99. After going back and forth a few times with her, I stated that I would leave the entire $200 plus purchase if she didn't honor the sale price posted on the rack. She simply stated "okay". I again started to plead my case to her and she told me the blouses are $19.99 and walked off dismissing me. I felt very disrespected when she rudely walked off to dismiss me. I asked for her name. She said, "Suzanne". I asked for her last name and walking off she called over her shoulder and said, "Suzanne". I began to follow her as the walked away while behind the registers and I again asked for her last name. She turned to me and said she didn't feel comfortable telling me her last name. I again asked her for her last name so I could report her behavior and she turned to me and said, "Are you harassing me?" I was in shock with that statement because I was merely asking for her name. She finally stopped walking away and turned around to walk back to the counter saying "ugh, this isn't worth the $2" and proceeded to walk back to the young man standing at the register. I told her "EXACTLY!" I sarcastically thanked her for doing the right thing and honoring the sale sign. She ignored me while talking to the young man and walked away. I am baffled at the customer service given by this manager. I would expect a higher level of customer service from anyone working at JCPenney. At least that is how I was trained many moons ago! In the end, I guess the joke is on her because the young man told me about a 30% off coupon on the blouses ended up coming down to $12. Pretty great of a deal for a $38 Liz Claiborne blouse. And I had...

Please be careful with this JCPenney location for any fine jewelry purchases or repairs. Me and my partner had recently purchased a ring and needed it sized down. However, we were informed by the repair company that they could not size down the ring because doing so might compromise its integrity, despite the original tag stating it could be. This matter was not in any fault to JCPenneys, but the actions employees took after made a small problem bigger. When the problem was first communicated to us, an employee at the store offered two options: resend the ring to try again or issue a refund, as the employee believed they could still get it resized despite what the repair company stated.

We, the customers, requested that the employee first email the repair shop to confirm whether it was indeed possible to repair the ring without compromising its integrity before we decided on a refund or resending the ring. The employee agreed and assured us they would get back to us within two days with an update from the repair shop. Additionally, the employee asked us to leave the ring at the store to keep it safe until we decided.

Almost a week passed without any communication from the store. Concerned, we called the store only to discover, after lots of back and forth, that the ring had been sent out again without our consent. This was done despite our explicit instructions to wait for our decision after contacting the repair shop.

Furthermore, when we requested copies of the repair slips and the letter from the repair shop, we were denied. This lack of transparency added to our frustration and disappointment.

Our main concern is how this store allows their employees to make decisions for the customer and send off a ring to get resized without verbal or written permission from us, as it is our property. As well as, will the store or repair shop be liable for the integrity of the ring since it was worked on without our consent? As of now, we have still not been contacted on this matter.

The process the store followed should not be allowed. Proceeding with the resizing without our authorization, effectively going behind our backs, is unacceptable. We were very patient and understanding at first, but we expected better service and clearer communication. This incident has severely impacted our trust in JCPenney's customer service.

My hope is you take our experience and be mindful when trusting this store with your future jewelry purchases...

I have waited a few days to leave this review because I wanted to be sure I was not overreacting. I don’t think I am. I wanted to really like this stylist, however, my overall experience was not good. I went in for a color and cut. Rhiannon was nice enough, the end result of my color and cut was fine. I guess it’s her heavy hand and roughness that completely turned me off. Initially with the application of the color I noticed she was a little rough and rushing a bit too. Fine, I can handle that. I just needed my hair done. Well when it came time to go to rinse and shampoo is when it really got uncomfortable. As she’s rinsing she’s rubbing around my hairline and sides extremely hard with a towel. I can only guess she was trying to remove color from my skin? Are there not products to prevent this? Anyway, she was so rough that she ended up tearing my diamond earring out of my right ear with that towel. She didn’t even notice and kept going. I immediately felt it and sat up. I started panicking because these were expensive earrings from my husband. It’s never been an issue leaving my earrings in when I’ve had my hair done before. I was looking around and only thing we found was the back part. She acted like she was annoyed, like I’m overreacting. Excuse me!? She eventually found my earring, in the drain! Thank goodness it didn’t fit through the holes but damn this was totally avoidable. How can you be so rough and not know? Please have some awareness of how what you’re doing is actually being experienced by your client. Thankfully my earring didn’t go down the drain but again, this should have never happened. The rest of the appointment was very awkward. She apologized for “scaring” me. It seemed like she just wanted to go to lunch. Stylists were just sitting around when I got there and going around taking lunch orders. I just wanted to get my hair done and hopefully find a long term hairstylist but I will be scheduling with someone else in the future....