NovaVista Apartments at Woodlake — Local services in San Antonio

Review for Woodlake

A buddy of mine told me to beware of this place before I moved in but I ignored his advice and figured I'd give them a try. A few little things had happened in the area and every now and then SAPD would be in the complex. Nothing too major if you ask me but hey what do I know? Everything was pretty good for my 1st year until I signed my extension lease in May. That's when I really found out how much management cared about tenants health and well being. I placed a work request for mold inspection due to my wife's sudden respiratory struggles and the fact that our clothes and shoes started to have little green spores on them and also began to smell of mildew. After a week of "I'm sorry, I don't know what to tell you, we haven't heard anything" from the office staff I decided to take legal action by writing up a contract stating that they had until the end of the week to either transfer us to a different unit or terminate our lease due to the living conditions and the damaging of our personal items. Once they realized that they weren't dealing with a pushover they quickly offered to move us into a few different units, 1 which was in our building and had become vacant due to the tenant living there passing away a few weeks prior. They failed to mention this in their proposal( luckily we already knew that this had happened). When it was mentioned by us that we knew that something had happened in this unit the office staff acted as though they hadn't known about it. (Obviously a lie). So of course we declined to be moved to that unit. I just thought that was very shady to not even tell us that the tenant had passed away and give us the option to choose whether we wanted to move into that one or not. On the last day of our written contract (Friday) they had someone come out to clean the air ducts (only because we threatened legal action in our contract). The duct cleaner recommended and requested that the covers and filter be cleaned and changed. After he was done our maintenance people took the air vent covers and cleaned them and brought them back (last day for maintenance during the week) without changing the filter placing them outside of our door on the floor as if to say to us "put them back up yourselves". So we basically sat in our apt all weekend with a dirty air filter and no vent covers on all our air ducts. Any other work request they would have entered the apartment, taken care of it and left a note on the door letting us know it was done but for whatever reason they just left it outside. Maybe it's just me but that seemed very spiteful given the fact of what had just occurred a few days prior. All and all you get what you pay for but that really turned me off to this place. I've rented before in a lot of different places around the U.S. due to my career field but this by far has been THEE worse place I've rented from. Not because of the apt but because of the staff. Maybe the staff has gotten better since we moved out as this...

Extremely unsatisfied with my stay here. We leased for 12 months. We started working with a young lady named Haley, but we didn’t finish with her. We were looking for a place to stay quickly as my orders for San Antonio extended. It was a decent area. Became extremely unhappy after getting our apartment (a two bed/two bath) it was dirty upon move in and it was not told to us that we would be in a handicap apartment which was inconvenient as hell. After being in the apartment for a month people would constantly come in and out of our apartment for stupid reasons. They wanted to measure the walls, they wanted to measure the showers, they would come in when no one was home. A time they walked into the apartment without consent and i was in there half naked. They did not leave upon seeing me without clothing they continued to walk around my apartment doing/looking for Lord knows what.

After being at the apartments for six months we were told that we HAD to move from our two bed/two bath into a two bed/one bath.. they gave us less than a weeks notice and less than a week to actually move from unit to unit. Making us pay fees that shouldn’t be paid unless our lease was up or we requested to move to a different unit(which we did not) upon moving to the new unit it had roaches EVERYWHERE.. We put in requests to have them and they would say “you need to give it time for them to leave” we were in that roach infested apartment for five months and after making at least five requests for pest control to come out they only came out TWICE.. Things that needed to be fixed inside of the apartment NEVER got fixed or they tried to speak to me like i was stupid. The dish wahser in the unit would ALWAYS over flow, but we had only ran the dishwasher twice. When putting in the request maintenance would constantly say “don’t use dish soap” as if it wasn’t common sense. We would use Palmolive Dish Washer Detergent. When he came to actually fix the darn machine after being in the unit for four months, he calmed it was working, but as soon as he left it flooded again. I took pictures and showed the guy, he still would say “don’t use dish soap”. We has constantly issues with plumbing in this unit as well. With it being a ONE BATH for THREE people it was not fun. The office would tell us “We can’t help you. Contact the emergency maintenance line” but they wouldn’t answer or come to help until days later. Making us have to go else in order to have functioning toilet. It was my first experience with an apartment and i will NEVER be renting again.

The Assisstant Manger was RUDE and always had something snippy to say. Andy, JR, and Haley were the only ones at the leasing office that were decent, but it’s not surprise that they all left.

I would definitely look elsewhere before leasing here. No matter if it is the cheaper price. You get what you pay...

I recently had an extremely disappointing experience with Nova Vista Apartments, specifically regarding an unjust charge for a refrigerator replacement in my apartment. Since moving in, I've faced numerous issues with the refrigerator and have consistently reported these through multiple work orders, hoping for a resolution. Despite my efforts to maintain the appliance and my property in good condition, I was shocked to find myself being charged for its replacement.

It's worth noting that at no point did I misuse or intentionally damage the refrigerator. My only aim was to ensure it was functioning correctly, which is a reasonable expectation for any tenant. However, the management at Nova Vista Apartments seems to disregard the history of maintenance requests and has opted to penalize me instead.

This charge is not only unfair but also reflects the broader issue of how Nova Vista Apartments handles maintenance issues and tenant relations. It's clear there's a lack of due diligence and fair assessment on their part. I'm deeply disappointed by their approach and the lack of consideration shown towards my situation.

I would strongly advise potential tenants to think twice before leasing with Nova Vista Apartments. The way they've handled this situation has been frustrating and unjust, leaving me to question their professionalism and integrity. There are certainly better options available where your concerns and maintenance issues will be addressed fairly and respectfully.

Update: Since my initial review, I've had further communication with Nova Vista Apartments regarding the refrigerator replacement charge, which was attributed to a roach infestation. I need to clarify that the infestation issue has been present since I moved in and is not a result of my personal cleanliness. Despite my best efforts to keep the apartment clean and report the issue, the problem has persisted, indicating a larger issue with the building's pest management.

I find it unfair to be held responsible for the replacement costs under these circumstances. The infestation is clearly a building-wide problem that requires attention from management, not something that can be pinned on an individual tenant's cleanliness habits. I had hoped for a more understanding and cooperative response from the management regarding this matter.

My experience with Nova Vista Apartments continues to be frustrating, especially given the lack of accountability for existing issues that predate my tenancy. I urge potential tenants to consider this and other tenants' experiences carefully. Effective and fair management is crucial for a positive living environment, something that has been sorely lacking in my...