Merlins Dream Smoke Shop (MEGA LOCATION FOR ALL SMOKE SHOP PRODUCTS & NEEDS!) — Local services in San Carlos Park

I was considering visiting this shop, but after reading the owner’s responses to customer reviews, I’ve changed my mind. It’s one thing to address feedback professionally, but responding with personal attacks and sarcastic pity is completely out of line. Telling a customer that you ‘feel sorry’ for their loved ones because they left a review about their experience? That’s beyond unprofessional. If this is how the owner handles criticism, I can only imagine how they treat customers in person. I’ll take my business elsewhere. Wish I could leave zero stars for the bad attitude, but unfortunately, one is the lowest option.

In response:

It’s interesting that you assume I’m related to the person who left the original review simply because I pointed out how unprofessional your response was. I don’t need to have been there in person to see how you handle criticism—your replies to reviews speak for themselves. Instead of addressing concerns professionally, you respond with sarcasm, assumptions, and defensive comments filled with ‘LOL’s. That alone tells me everything I need to know about how you run your business. A professional owner wouldn’t need to ‘yell’ in all caps at customers online, and they certainly wouldn’t attack potential customers for forming an opinion based on their own words. Thank you for confirming that I made the right choice in taking my business elsewhere.

And again; Your response only further proves my point. A professional business owner wouldn’t resort to personal attacks, assumptions, and excessive caps-lock rants when faced with criticism. Instead of addressing concerns with maturity, you continue to double down with hostility, calling people ‘foolish’ and bringing up karma as if that justifies your unprofessionalism.

You claim to treat customers with ‘respect and dignity,’ yet your responses tell a different story. A respectful business owner wouldn’t feel the need to ‘feel sorry’ for someone simply for leaving a review. And as for your so-called ‘proof’—if your actions were as justified as you claim, your words wouldn’t need to be so defensive and aggressive.

I don’t need to visit your business to see how you handle feedback—your replies speak for themselves. If this is how you respond to potential customers, I can only imagine how you treat those who walk through your doors. I stand by my decision to take my business elsewhere, and I encourage others to read your own words and decide...

I have been in this scene for awhile now. I have shopped around, trying to find the best smoke shop in my area (Ft Myers). I found it. After seeing their top notch variety of products and the prices I was sold. I used to go to another shop that I will not name but I will never go back to them as I see now they were ripping me off.

Merlin's has the absolute best selection of Kratom and Kratom derived products in Fort Myers if not all of SWF, bar none. I was blown away by their selection and knowledge of their products.

Their selection of legal Hemp is impressive as well. No card, no fuss, VERY low prices, quality products. From flower to extracts this place has everything you might want to enjoy. Seriously, I've never seen such a well run and stocked Smoke Shop.

Their assortment of glass is great as well. They have Nitrous in a variety of sizes, and as with everything else in the store, rock bottom prices.

Their tobacco selection is good. Cigs and cigars. Nice

I've been around the block a few times and I'm telling you, THIS, is the place to go. The owners are super friendly as are the other employees. I wish I had found this spot earlier. It would have saved me quite a bit of cash. Highly recommend. Mention this review and maybe they'll give...

If you’re looking for the best vape and novelty shop in town, DONT GO ANYWHERE BUT Merlin’s! This family operated business offers ridiculous prices that truly sets them apart from anyone in the area. In fact, the only place you might find better prices is a two-hour drive to Miami. Recently I stopped by a vape shop in Cape Coral and was shocked to see the same products priced $20.00 more than they were at Merlin’s! But what really keeps me coming back to this store is the people that work there. The owners, all family, are absolutely some of the nicest people I have ever met in Florida. They go above and beyond for you as a consumer and offer discounts to everyone who enters there stores ❤️❤️❤️ Merlin’s has everything herbal-based available in the U.S., and their selection is above any other store I’ve been too. I can honestly say I will never go to another vape shop—not just because of the amazing prices, but because the owners are just overall great people. If you’re in the area, do yourself a favor and check out Merlin’s. You won’t regret it!...