I was considering visiting this shop, but after reading the ownerâs responses to customer reviews, Iâve changed my mind. Itâs one thing to address feedback professionally, but responding with personal attacks and sarcastic pity is completely out of line. Telling a customer that you âfeel sorryâ for their loved ones because they left a review about their experience? Thatâs beyond unprofessional. If this is how the owner handles criticism, I can only imagine how they treat customers in person. Iâll take my business elsewhere. Wish I could leave zero stars for the bad attitude, but unfortunately, one is the lowest option.
In response:
Itâs interesting that you assume Iâm related to the person who left the original review simply because I pointed out how unprofessional your response was. I donât need to have been there in person to see how you handle criticismâyour replies to reviews speak for themselves. Instead of addressing concerns professionally, you respond with sarcasm, assumptions, and defensive comments filled with âLOLâs. That alone tells me everything I need to know about how you run your business. A professional owner wouldnât need to âyellâ in all caps at customers online, and they certainly wouldnât attack potential customers for forming an opinion based on their own words. Thank you for confirming that I made the right choice in taking my business elsewhere.
And again; Your response only further proves my point. A professional business owner wouldnât resort to personal attacks, assumptions, and excessive caps-lock rants when faced with criticism. Instead of addressing concerns with maturity, you continue to double down with hostility, calling people âfoolishâ and bringing up karma as if that justifies your unprofessionalism.
You claim to treat customers with ârespect and dignity,â yet your responses tell a different story. A respectful business owner wouldnât feel the need to âfeel sorryâ for someone simply for leaving a review. And as for your so-called âproofââif your actions were as justified as you claim, your words wouldnât need to be so defensive and aggressive.
I donât need to visit your business to see how you handle feedbackâyour replies speak for themselves. If this is how you respond to potential customers, I can only imagine how you treat those who walk through your doors. I stand by my decision to take my business elsewhere, and I encourage others to read your own words and decide...
   Read moreI have been in this scene for awhile now. I have shopped around, trying to find the best smoke shop in my area (Ft Myers). I found it. After seeing their top notch variety of products and the prices I was sold. I used to go to another shop that I will not name but I will never go back to them as I see now they were ripping me off.
Merlin's has the absolute best selection of Kratom and Kratom derived products in Fort Myers if not all of SWF, bar none. I was blown away by their selection and knowledge of their products.
Their selection of legal Hemp is impressive as well. No card, no fuss, VERY low prices, quality products. From flower to extracts this place has everything you might want to enjoy. Seriously, I've never seen such a well run and stocked Smoke Shop.
Their assortment of glass is great as well. They have Nitrous in a variety of sizes, and as with everything else in the store, rock bottom prices.
Their tobacco selection is good. Cigs and cigars. Nice
I've been around the block a few times and I'm telling you, THIS, is the place to go. The owners are super friendly as are the other employees. I wish I had found this spot earlier. It would have saved me quite a bit of cash. Highly recommend. Mention this review and maybe they'll give...
   Read moreIf youâre looking for the best vape and novelty shop in town, DONT GO ANYWHERE BUT Merlinâs! This family operated business offers ridiculous prices that truly sets them apart from anyone in the area. In fact, the only place you might find better prices is a two-hour drive to Miami. Recently I stopped by a vape shop in Cape Coral and was shocked to see the same products priced $20.00 more than they were at Merlinâs! But what really keeps me coming back to this store is the people that work there. The owners, all family, are absolutely some of the nicest people I have ever met in Florida. They go above and beyond for you as a consumer and offer discounts to everyone who enters there stores â¤ď¸â¤ď¸â¤ď¸ Merlinâs has everything herbal-based available in the U.S., and their selection is above any other store Iâve been too. I can honestly say I will never go to another vape shopânot just because of the amazing prices, but because the owners are just overall great people. If youâre in the area, do yourself a favor and check out Merlinâs. You wonât regret it!...
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