gorjana — Local services in San Diego

I got two gold plated rings over a month ago. One is just on its own as a simple gold piece. The other is a little more pricey because it’s a set of four rings. The lady told me about their life time warranty after I had asked her about why her jewelry was so tarnish and how long she had them. She mentioned she got them in November and already traded it in again and it was like that. I stopped myself from buy the additional bracelet I was getting. She assured me that as long as I didn’t wear them in the water or when I wash my hands, the quality would be fine. She also mentioned since one of the rings is a set of 4, I had to have all of them to turn them back in when they fade. A month passes and one of the rings is silver and the set of 4 is silver and has two crystals missing already. I spent about $180 for these two rings and asked if I could exchange it for earrings or a neckless bc those don’t tarnish like the rings. I already have 3 sets of earrings from them and a neckless but the woman who helped me said “no and I don’t own the company.” I got my new set of rings after trading them in. A day later, two crystals fell out. Not the best experience and couldn’t understand why I couldn’t just exchange them. Especially since I am a...

This month I spent over $5,500 on several fine jewelry pieces from the La Jolla, CA store. Not even one month into wearing my new pieces and my diamond pave alphabet bracelet is gone off my wrist. When purchasing all my jewelry I was assured the bracelets and necklaces were stress tested, and the sales associate even helped me fit it to the right size for my wrist.

After reading reviews on Gorjana’s website, it seems this is an extremely common issue for this piece. I’m upset that within less than a month I’ve now lost a piece that I spent a significant amount of money on, and it makes me question whether my other pieces will hold up. Seriously considering whether I need to return my other pieces and find something more high quality...

Great customer service but the jewelry that is gold plated is expensive and I had a ring for 1.5 months and all the gold tarnished. I have other jewelry that is gold plated that does not fade that fast for 1/4 of the price. I wanted to return it and use my credit to get a nicer piece and they said no but I can come back whenever to get a new ring which is great but such a waste of material:( not a great business model, now I’ll come back for a new ring every 2 months since they have a “life time warranty” but won’t purchase another piece from them:(...