Hello Mazda of San Diego Service & Parts — Local services in San Diego

I had a part that needed to be replaced under warranty, so I took my car to this service center. People I interacted there were nice. Unfortunately, the part was on back order, and I was told it would not get there for 9 days. I elected to take a loaner car as I didn't want to bring my car back and forth. There were several issues with ordering the part, and they did not get it for 25 days. I cannot blame the service center for that, as they are not responsible for Mazda shipping. However, when I got my car back today, it was in a terrible state. It was covered in a thick layer of dirt and tree sap? Even after washing the car, I can still feel grime all over the surface of the paint. I'm going to now have to get the car detailed to get the paint back to what it was like before I dropped it off here. Incredibly disappointed in how they treat customers cars. I don't think any dealership has given me back my car in that kind of state.

Edit 09/25/2024: The staff at Hello Mazda San Diego did reach out to me and fully covered detailing my car. Thank you Idaliz for addressing my problem, I really appreciate the time taken to remedy the issue. My car is back to...

I've moved out of San Diego a few years ago and since then been using the new neighborhood's Mazda dealer's service shop but the difference in the experience is quite huge.... I miss John Hine Mazda San Diego so badly.... I've used quite a range of dealer-owned repair shops in the past for other cars, not just Mazda's but also Subaru's, Ford's, Jeep's, Nissan's, and Toyota's but I just keep getting so disappointed with all of them and keep wishing if they were John Hine Mazda.....

John Hine Mazda offers you such a significant level of confidence and peace of mind when it comes to Mazda repairs. They never do any of those annoying upselling either. You've probably been told so many times (like I have) that getting your car serviced at a dealer costs you so much more than getting it done at private repair shops but not with John Hine Mazda. In fact, quite often their pricing is more reasonable than other repair shops. Ah and not to mention, the customer service is superb too. They are simply...

I had the pleasure of working with Steven Ayala at Hello Mazda, and I can't recommend him enough! From the start, Steven exhibited nothing but integrity and authenticity. He made the entire service experience seamless and easy to navigate. His communication was clear and timely, keeping me updated every step of the way. What really stands out is how he treats his customers—like family. It's rare to encounter someone who genuinely cares about your needs, and Steven does just that. If you're looking for a hassle-free, friendly, and trustworthy experience, Steven is your go-to guy at...