IKEA — Local services in San Diego

2 stars because the problem was eventually solved after much arguing and drama. i still feel like IKEA deserves 1 star.

i made an online purchase of a $400 dresser on sale for black friday at $200. I selected the 1 hour pick-up window for Nov 27th. I missed the window as i was stuck in the us//mx border line. I was next able to come the 29th late afternoon and went to pick up service and they said they no longer have it but i could go inside and gather the stock myself and re-purchase. at this point the price returned to normal and i requested the manager come to the register to honor my sale purchase price of which Ikea had not sent me any email or refund stating otherwise. April, the leading manager of the entire store at the time refused. she said Ike has a 24 pick up policy (but can extend it to 48 hrs) and would not go back to the sale price. I said i never heard of such a limited policy from a big chain store and she said, "oh, we are just a tiny store" I was like what? "Ikea is an international company located all around the world. her reply was "within Ikea, San Diego is the smallest", i said, so what? all stores should operate the same way. she said the 24 hr policy is listed in their receipts and pick-up messages. we both scrolled through my mail and texts and she was not able to show me one instance of such a pathetic notice. 24 hours? are you kidding me? what large corporation offers such a strict limiting anti-consumer policy. that alone will make me think twice about Ikea, but that is not why the 2 stars. So, as we continue to look in my email, she discovers a PDF file ATTACHED to one of my emails stating the item was cancelled do to low stock, it was dated the 27th. So, had i appeared on the original time slot, my furniture would have been auto-returned by Ikea anyway. Oh, and it wasn't text in the email. it's appeared as pdf a attachment which looks like a small dot on my phones email.

When i arrived on the 29th, they had 17 in stock on the shelves. I said, firstly, you can't show me any notice about a lame 24hr window, and even IF true, it doesn't matter because you cancelled before i could have arrived anyway. So what the hell Ikea.... what kind of shoddy 'bait and switch, used car salesmen' trash is this? We went back and forth for 10 minutes on this and i was irate. I am very well aware of the "Karen Syndrome" sweeping through society but in this instance, i was correct to escalate this to a higher manager. She kept saying they couldn't do anything and she was the top manager. I said unless i see my refund in my account right now, 2 days after you cancelled and 5 days after i first gave Ikea my money, i am not backing down.

YOU took my money, YOU cancelled before pick-up AND YOU still have my money. So i'm not walking out without either my Dresser or my $400, their choice.

#1) who ever heard of a leading company only giving you 24 hours for pick-up? #2) what type of company will cancel an outstanding order on the day of pick-up because they didn't even hold it to begin with. #3) i'm not some customer trying to get a sale price after the fact by complaining, i made a legitimate purchase online and IKEA was unable to manage inventory properly.

oh, and throughout all of this, April kept insisting there is nothing she could do to override the system, only to eventually override the system. This employee directly lied to my face at least once and possibly 3 times.

I am seriously re-considering giving IKEA anymore of my business. There would need to be a detailed explanation as to April's behavior and why they offer such pathetic customer service.

Call me a Keren if you wish, i constantly leave 5 star reviews on Google. in fact, i'm overriding my previous 5 star Ikea review.... but this attitude by IKEA...

Great furniture, great food, cheap entertainment.

The parking lot is massive, but somehow you really have to search for a spot everytime you go. If you're able to, I highly suggest parking in the very back, you will get more luck there.

The entrance is very clear. There are bags to put purchases in immediately after entering.

There is an elevator to take you to the second floor if you are handicap or with stroller(or just needed. It is on the left, past the children's area downstairs on the right. If you immediately walk in and go to the right after entering the building, there is bathrooms and the entrance to the food court where they sell frozen yogurt, hot dogs, pizza, cinnamon rolls, etc. The food is subpar, but for fast, cheap food, it's okay. The frozen yogurt is excellent.

Upstairs is the food court. A meatball meal with everything will cost you $9.99, but you can buy anything as a side and it will run you less. The desserts are A+, and there's plant based options if you don't eat meat. There are wraps, salad, fish, meatballs, mashed potatoes, etc. There is a self serve drink machine, as well as bottled sodas and waters. The cafeteria to eat is large, and very much school lunch cafeteria style. Real silverware and napkins are available. Allergens are clearly stated for each item.

The layout is long, but easy to navigate. You pick out what you want in the show rooms, then go to the warehouse to pick up your items. For the easiest way, I highly recommend taking a picture of the tag of the furniture you want, as it will say where to find it in the warehouse. If you don't, it is still easy to find your items using the kiosks located in the warehouse. The items are labeled in aisles and what row in the aisle. The system is easy and well made.

There is a section for "as-is" items right before checkout. Here you can find discounted furniture, textiles, Home decor, and plants that have been marked down for ware and tear or returned items. Always worth a browse.

This store is well maintained. Bathrooms are clean and stocked with toilet paper and soap. The workers are friendly, and very helpful in finding items or directing traffic in the...

On July 20th at 5:30 p.m., I visited IKEA regarding my mattress warranty, which is valid for 10 years. Before going to the store, I had spoken with customer service over the phone, and multiple representatives confirmed that I could bring my mattress in to process the warranty. I was told the warranty had already been approved, and all I needed to do was bring the mattress to the store to complete the process.

When I arrived, however, a new lead manager refused to help me. He was dismissive, repeatedly telling me that “we are not the ones to help you,” and insisted that he was “strict with his rules.” He ultimately offered me only $20 off a new mattress. His tone and unwillingness to even consider my situation left me feeling extremely frustrated, stressed, and defeated especially since this mattress costing me $300, which is a lot for me as a college student. I even left the store in tears.

I later spoke with Anthony, a department manager (likely from online services). He was very understanding, reviewed the cameras, confirmed he saw me and my boyfriend attempting to drop off the mattress, and apologized for how I had been treated. Because I had no ride to take the mattress back home after the manager refused to help, I was forced to leave it behind. Unfortunately, the store threw it away the following morning.

Thankfully, Anthony called me back the next day, explained that my warranty was indeed processed, and helped me receive my refund. I was able to purchase a bed frame with the gift card he issued me. While I appreciated his help, the experience overall left me feeling disrespected and disappointed.

IKEA has furnished most of my home. including my living room and bedrooms and I’ve always considered myself a loyal customer and an IKEA Family member. But after this experience, I no longer plan to shop at IKEA, aside from returning the unopened items I still have. I feel that a loyal customer should never be treated this way, and that more effort should have been made to resolve the situation respectfully and correctly...