Index Urban | The Best In Luggage and Travel-Goods — Local services in San Diego

The VERY BEST Luggage shop I've ever been in!

I echo the positive comments of other reviewers concerning the superb customer service and value.

Index Urban is a hidden gem --- with their own parking lot --- and a vast selection of luggage including spinners, roller boards, totes and backpacks in multiple sizes and colors by various companies. But their selection and, as others have pointed out, their lifetime warranty and onsite repair of Briggs and Riley products, is unmatched in all of San Diego county.

My wife and I spent a couple of hours one afternoon with Andrea who was extremely knowledgeable about all Briggs and Riley products. She answered all of our questions and we ended up buying 6 pieces of Briggs and Riley luggage. Custom luggage tags, with so many options, were a bigger decision than the actual bags themselves!

The store is very clean and well-staffed with a repair/creative luggage tag section in the back, so if you ever need a repair, it can be done on premises.

Whatever your travel needs, or even if you're just browsing and dreaming of your next getaway, do yourself a favor and drop by Index Urban.

Disclaimer: I do not work for Index Urban, nor was I paid or solicited to write...

I spent months researching backpacks online and narrowed my options to five packs, but I just couldn’t commit without inspecting the bags in person. That’s when I found Index Urban by Googling “best luggage store in San Diego”. This description couldn’t be more fitting. Upon entering the store I was immediately greeted by the staff who asked me about my carrying needs. Without telling them, the team recommended 3 of the 5 bags I was considering. When I had questions, Massimo was called over to walk me through the details of each product. After a brief conversation, he asked if I had considered Peak Design bags, and though I was aware of the brand… I hadn’t. The store was busy but he took more than thirty minutes to walk me through every detail of the Peak Design 30L Everyday Pack.

This goes to show that all of the research, online reviews, and YouTube vids about the product can’t compare to the in-store experience one receives when dealing with a knowledgeable staff who care about their customer’s needs even when you leave the store.

If you’re looking for high quality luggage and have questions about the investment, then this...

I recently got a new job that requires weekly travel. My back was starting to really bother me so I decided I needed to invest in better luggage. Instead of going online I decided to go to this charming store to get some good advice and it was definitely the right choice. Jordan was working there that day and he was extremely knowledgeable and helpful. I discussed all of my travel habits and he helped me to pick just the right suitcase and was incredibly helpful in that he even offered to add a strap to my backpack so that I could secure a to my suitcase and roll it through the airport effortlessly without having it weigh down my back. Sal made me a really nice luggage tag as well which will help me to differentiate it from other black suitcases. I also took my husband's samsonite suitcases in because one had broken a handle and the other one had a damaged zipper. Jordan repaired them extremely well and they're as good as new. They are all about customer service and really wowed me! I highly...