Mira Mesa Glass & Screen — Local services in San Diego

I had Mira Mesa Glass out a couple of weeks ago to look at five different window panes in my home that I wanted to replace. The owner, Chris, came out and made such a great first impression. In short order he provided a quote that was more than fair. A few days later I received a call from Chris's office assistant to make arrangements for the install. Though I forget her name, I later told Chris if I was still in business, she would be exactly who I'd want answering my phones and representing my company. She was so sweet and made another great impression. Chris's staff came out a few days later to install the five new panes of glass. They weren't able to finish up one pane of glass so Chris came out a few days later to finish up the job. Their work was meticulous, all the guys were so respectful of my home and they cleaned up all the remnant stuff behind themselves.

I've seen a couple of bad reviews here on Yelp! All I can say is their experience was not even close to my experience. I'm a retiring Realtor and hope I have the chance to recommend Chris and his team at Mira Mesa Glass to my customers. It'll be one of those referrals that I can make and KNOW the experience I had will be the same experience my clients, friend or family has. Thanks Mira Mesa Glass!

P.S. I was just reviewing some of the older reviews and see numerous complaints where current ownership apologized for past owners issues. When Chris was at my home installing, not knowing I'd be writing a review, he shared with me some issues with past owners. So I just want to affirm, my experience with Chris, his workers and receptionist were all exceptional. Please don't hold the "new" Mira Mesa Glass & Screen to task for past owner issues. I cautiously refer companies to clients, family and friends, but I will recommend Mira Mesa Glass & Screen with...

The sealing for my windows were inadequate. Air was coming in through the window when it was completely shut. My apartments contracted Mira Mesa Glass for the repairs. The first guy Chris was okay. He kept implying that I wanted new windows and then telling me the apartments probably wouldn’t give them to me because then everyone would want them. Chris checked both windows and saw that the needed supplies for the repair was not on his truck, so he decided to send Jose back later that day to do the repairs. From the time Jose entered the apartment to his departure he was rude and condescending. He fixed one window and refused to fix the other window. He acknowledged the needed repair, but the other window was not as bad as the first window, so he decided not to do it. I asked him to call Chris, so Chris would verify that both windows needed the repairs. He said he would call Chris and left the impression that he would return and let me know the results. He never returned. I called the apartment office and was told Jose had left. Jose has the worst customer service that I have seen in a long time. This is according to Chris is a small family business. The first window that was repaired is now impossible for me to open. I will have to ask the apartment maintenance personnel to open it for me. The repairs were done on the second window. In all of this, there wasn’t a hint of an apology for...

Absurdly expensive, charged elderly over $800 to install a $400 retail vinyl retrofit window. Labor and material costs not itemized on receipts, only one total cost. No window/part/mfr/warranty info/documentation given. Poor business etiquette, standards, and organization. Given the runaround for months to fix the leaking window they put in. Saying they have to come out to look at it, after they already came out. Not proactive assisting customers. Never calling back, even when quotes for new windows were part of getting the old one repaired. They don't have a website? Where is the full contact info on their weblistings, including fax and email? Contractors license active. $15k bond covers very little home damage...