Office Depot — Local services in San Diego

Terrible customer service by store manager. Poor quality print yet won’t admit their mistake. Do not recommend.

Possibly the worst customer experience from the store manager this afternoon. We needed booklets on short notice for tomorrow, but when we picked up the booklets all the white colors across the brochure were VERY off and there were white lines on the corners of every page.

The above issues weren’t shown in the computer preview and we even called before ordering to confirm that the preview was what we could expect the booklet to look like.

Not only was the print quality far from good, the store manager was extremely rude — the lady who serviced us was kind enough to offer a full refund and sent us home with the order because we had no choice but to use these booklets for tomorrow.

The store manager yelled at us as we walked out with the boxes saying “what are you doing?! I can’t let you take that?”. He was probably going to throw out the booklets anyway.

He then proceeded to argue that the messed up white color was that way because “we provided poor quality photos”. This is untrue because the lady at the print desk had told us that they have been experience printer issues so this error can happen.

So we ended up having to pay for half of the order ($150). We initially upgraded the text and paper quality but this print quality was far from what we expected.

Do not recommend going to this store, and now that I’m looking at previous reviews, can...

DON'T USE OFFICE DEPOT! Absolutely the worst experience I have ever had with a corporate business! I had to engage in their little game of fraud after making a purchase. Thursday I bough a chair on their website; less than 24 hours later I called them and asked for a refund because they did not give me the free same-day shipping that they advertised. They told me they couldn't refund my money because the payment 'just went through' - THAT DOESN'T MAKE ANY SENSE! They sent my request to a separate resolution team in India; I didn't get to speak with anyone there until the next day. Then they told me they couldn't refund the money because the chair went out for shipping. I said, "Why did you send out a chair that was marked for refund/return out for shipping?" She had no response for that. She said to refuse the delivery, then call her back so she could refund me the money (on Friday). It arrived - I refused the order - I called her back - she was not there the rest of the day! I called on Saturday for a resolution, but the resolution office is closed on the weekends! I had to call the main hotline, and they simply told me I had to wait until Monday to speak with them again. OUTRAGEOUS! They kept my money, they kept the product, and they've played these games to keep me from getting a refund for 3 days now! This is nothing short of FRAUD! Now, if they don't give me my refund on Monday, I'm going to call my attorney and take...

The firm I work for is so close to this Office Depot location. For what? They might as well not be there. This store needs a serious cleaning of house! Meaning get rid of or retrain their employee's. I dread having to deal with this place and today decided that I'd rather drive to Kinkos or Fed Ex. The customer service alone is horrible. They make you feel like you are bothering them. They are unhelpful, unknowledgeable and basically tell you to do everything yourself besides the printing. So resizing to fit the poster board, forget it! And they always say the same thing... "We're swamped today so go online and put in your order." Every time. The online order system is a joke too. I called today and someone put me on hold for 10 min and forgot about me. I called again and got the same response as always. A simple request to mount 3 slides onto 3 separate 2'x'3 foam poster boards. All she could say is "We're swamped, go online. Me: Yes, but online it's not letting me resize to fit poster boards. Her: I don't know what to tell you.. Then why do you work here!? If I could give them 0 stars I would. And it's not like this here and there, it's like this always! Go into the store... you'll see they all look like zombies walking around. Like they're in slave camps...