The Westin San Diego Bayview — Hotel in San Diego

This hotels service is TERRIBLE. My wife booked a stay and in the middle of her stay, all of her belongings from her room went missing [noticed and reported around 6pm]. This included prescription medications, all her clothes, contact lenses, toiletries, makeup, prescription glasses, phone chargers, literally everything you travel with. She still had another night at the hotel without any of her belongings and the staff told her at 9pm when nothing showed up to "do what she feels like she needs to do" when she asked what she is supposed to do for the essential items that she needed for the last night of her stay [ESSENTIAL like UNDERWEAR, A TOOTHBRUSH, A PHONE CHARGER SO SHE CAN CHARGE HER PHONE TO USE HER BOARDING PASS FOR HER EARLY MORNING FLIGHT]. Then she had to book her own transportation and purchase all of the necessary items for that night on her own dime without the promise of reimbursement in order to replace items that were taken from her room by the hotel staff.

She notified the front desk immediately of her missing items and it was not handled appropriately. It took 5 days (today) for us to get any "useful" information (useful is putting it nicely) about the situation. Items have not been found and we have had to do all of the following up with the hotel with the exception of two phone calls that we received and the only reason we called as many times as we did was because we were never followed up with in the timeframe that they said. Almost every time we have been on the phone with them (from us calling them) we were told that they would get back to us within a certain timeframe and they were never timely.

They have not been helpful in resolving this issue or providing information about the next steps in the process. All we have been asking for is information. If they could have provided a plan, a timeline, and actually followed up thoroughly, we would have accepted that. They couldn't seem to do that or followup when they said that they will. Whether stolen or thrown away, we don't really care at this point, just want to know how we will get her stuff if it does turn up, how long the "investigation" would have gone on for until they decided it wouldn't be found, and to know what the reimbursement process looks like so we know how quickly we need to begin replacing some of the time-sensitive items that are missing.

Unless you want your items to not only go missing, but for a terrible investigation process as well...I DO NOT suggest that you stay here. Not sure if they are genuinely ignorant or just incompetent, but the issues we mention here were at all levels from front desk staff, security, to management, and everyone in between.

I would avoid these hotels in general because as we tried to escalate this to the corporate level in an effort to expedite this process, they just directed us back to the people that we have been discussing this with and who have not been helpful the whole time.

We finally got an update today, after making many calls and not having the staff follow-up with us and we were told that they are declaring the items missing. They have turned the information over to their insurance. Although this isn't ideal, we are fine with this resolution. It just would have been nice to have some information in the meantime instead of being ignored and not given any information for 5 days. When asked what the process going through insurance looks like, including timeline, point of contact, who the insurance company is, and when we should hear from them.. guess what we were told. "We don't know". So apparently there are a lot of people who don't know how to do their jobs or at the very least provide reasonable customer service...

Decent property, but had some issues. (1) This is yet another pathetic property charging a daily "resort fee", which is NOT part of the listed room rate, and which is NOT optional. That right there drops my evaluation of the property CONSIDERABLY. It is annoying enough when a property tacks on junk fees at a truly exceptional location -- such as one located actually in Times Square -- but when a property does so in the middle of downtown San Diego, which is located directly adjacent to ... nothing major ... it is just a money grab, and it should be ILLEGAL. All properties should be REQUIRED to list all non-optional fees AS PART OF THE ROOM RATE. Period. Full stop. (2) Their valet service was a joke. They were using someone's personal cell phone number as the number to use to request one's vehicle. And apparently they were neglecting to keep that phone charged, as I ended up having to call down to the front desk and ask them to tell valet to get our vehicle, because they were not responding. Even when they were responding it annoys me that I HAVE TO send a text message to request my vehicle. I know it is old school, but I don't want to HAVE to use my phone for EVERYTHING. The presumption that everyone has their phone on them at all times while traveling is also annoying. On top of that, their valet service was often under staffed, and slow. Their valets also kept asking us, repeatedly, if we were checking out, for multiple days, whenever we requested our vehicle. The valets SHOULD have access to a guest's reservation, and should KNOW whether the guest was scheduled to check out or not. Asking me every single time I touch the vehicle was obnoxious. (3) The pillows at the property were over-stuffed monstrosities that actually hurt my wife's neck. I called guest services requesting less over-stuffed pillows, and was told, "we are sending some up now." I called back an hour later when they failed to arrive, and was told they were on their way and "should be there soon." They never arrived. I called again the next day and spoke with a different person, who told me they only had one type of pillow. Fair enough, but why was I told the less-stuffed ones were "on their way" then? The person on the phone also decided to argue with me about the pillows, taking the position that they were fine and "nobody else had complained." Which, again, fair enough, but I also don't care whether one person who works in guest services has heard complaints or not. If a pillow is over-stuffed enough to hurt my wife's neck, then that is a fact, and I couldn't care less about other people's opinions on the matter, and they shouldn't be arguing about it.

Overall the property was fine enough, and a standard Marriott property that leaned a little bit toward the nicer end of the scale, but the obnoxious resort fee, terrible valet service, and combative "guest services" staff dropped my opinion of the...

Short version: It was fine but if you're driving be aware of public lots near year because it's valet parking only at this hotel which is $$$

My partner and I stayed here for a few 5 days, 4 nights so we got a good sense of the room for the most part. Hopefully this helps some people

Location: Equidistance to Little Italy and Gaslamp district. Both are within walking distance if you don't mind that so food is not far

Parking: We didn't get the information from the website nor reservations about parking that it's valet only and I think it was $80 something? For overnight parking, I would suggest looking at the public parking lots around the hotel. There is one right across the street from the hotel's entrance for $25 but it gets packed pretty quickly after 6-7PM

Service/Concierge: Slow. Perhaps we called at peak times? (total of around 4times throughout our stay). It took at least 8 rings for them to pick up 2/4 and no pick up 2 of the other times so we just went downstairs. There are usually two people at the front. We just assume it's busy with it wasn't... bad. There is no daily cleaning of the room unless we request it because of covid.. which is fine I guess because my partner and I don't really use it but... why not do this because of covid if no one wears a mask at this hotel?

Room: It was clean. Pillows were SOFT (as in not filled completely) Perhaps some people like that but it felt completely flat and no support at all. I had to use two pillows and fold up one to get proper support when sleeping. We didn't get a remote for our TV but we were able to get a spare once we connected with someone at concierge. We had a waterfall showerhead which was kind of annoying because it was inefficient. Only half the tub was covered with a glass pane so there were some water on the ground whenever we took a shower. Tub wasn't completely clean from the half that was not under the waterfall showerhead. Overall, everything else was pretty generic hotel room. The armchairs were nice. Not much of a view.

Other things: There is a destination fee of $25 per day for various items like gym, bike rental(?), wifi, etc and they gave us a $10 voucher for each day we were here to redeem in hotel that is part of the 'destination fee'. So the $10 voucher is us basically paying for them without us wanting to because it was already included in the 'destination fee. So it's a 'guaranteed' way for us to spend money at the hotel like at the bar or the cafe downstairs. You can only use 1 voucher/day so you end up spending at least $5 per use/day unless you get a small item at the cafe.

Covid: No one working here wore a mask and most guests did not. Hand sanitizers were placed everywhere but unsure how often they clean the elevators or high touch areas... I don't think we saw anything cleaning on a regular basis whenever we were there

Hope this...