Bank of America Financial Center — Local services in San Francisco

In the future, Please be more proactive with solving customer issues. Don't let your customer's experience drop into the negative, ever. Even if you picked it up later, thats too late. The negative was already felt. Dont let us feel negative. There is a solution to everything. Find a way to make us each leave with a solution. The customer shouldn't have to know your system or ask the 'right' questions - thats why we pay you. Ask us more questions-assume customers don't always know your language. Be our interpreter, hold our hand as if we were your children when explaining things and when finding solutions to our issues. Work better as a team. You are one. Never point your finger at your team member in blame. Absorb it - if it's in front if you-it is yours...

My recent visit to this branch was a complete disappointment. The issues encountered with Elba, followed by an even more unprofessional interaction with the manager, (Marylou) have left me deeply concerned. As a customer who has entrusted Bank of America with multiple business, checking, and savings accounts for decades, I find this level of service unacceptable and am seriously doubting my future with the bank. I will not be returning to...

I was greeted by a sweet lady and she asked me for what I needed help with and quickly got me and my wife settled in. We were in line for not too long and were helped by Lorena, she was extremely helpful and very patient with us. Everyone there went above the call of duty to assist us and made our already stressful day...