CVS — Local services in San Francisco

I went down today to pick up a prescription for a friend recovering from Covid. The prescription was called in yesterday. When she called to see if it was ready they told her I would need to bring her ID, although none of what she was getting was a controlled substance. An hour ago I went down to get the prescription, handed them her ID and was told wasn't ready yet, and they were running about a week behind. They said it might be a week before it was ready but they might be able to rush it. When I asked if they could call me when it was ready, they said they were too busy and couldn't, I'd just have to check back. When I inquired about them needing the ID, the pharmacist now said they didn't need it. I was sure to let them know that because they originally told her to have me bring her ID I had to go get the ID, which both people at the pharmacy handled bare handed, from someone who had just left the hospital recovering from a Covid infection. Not exactly the wisest thing to have to do. I wonder why they even bother taking new prescriptions if they're unprepared to handle them in a timely manner. At least they should let people know when it's called in so they can make an informed decision, especially if it needs to be filled in a hurry. I don't fault the one overworked pharmacist for the timing, but I do fault CVS for not hiring enough help and for taking a prescription when they were already so behind. A footnote. While I'm writing this my friend texted me and said they just let her know it was ready. Still we won't be using that...

Review is mainly for pharmacy. Don't go here if you have time sensitive medication. I've finally decided to switch locations after so many instances of waiting on prescriptions. Quite often I'd come after work -- won't be ready until 7pm. No big deal, I'll come back later or just come tomorrow. Show up the next day and "we're still getting it together". Okay, well it was supposed to be ready last night, can you get it in 15? I feel bad because the customer facing workers are just trying to do their job and are probably overworked.

But I can't tell you how many convos are overheard while I wait that are of the same vein. Frustrated, but patient people have the same conversation about trying to pick up the previous day and being told it would ready today. Occasionally the pharmacist hears me check in after my script (should have) been ready for 3 days, and then he prioritizes to get it filled. I have no idea how their operations work -- but they clearly don't have it figured out and the workers checking in scripts have to suffer people's (understandable) frustrations.

I've been able to keep my cool because it's usually just an inconvenience of time looking for parking and it not be ready. But my health is not impacted by a missed script. I worry for those who have more...

I never thought I would feel the need to leave a review for this CVS store where I have been visiting for 2 years, but here we go.

An Asian store employee who checked out my items were extremely rude, aggressive, and unprofessional. We are talking about loudly yawning while slurring words out like a child, yelling “WHAT” in my face and cutting me off, and passive aggressively commenting “it’s a YES or NO question” while I was selecting my receipt option on the screen. Checking out 3 items at a store is brief experience that takes less than 3 minutes, and yet somehow this woman found every possible way to upset the customer. Sure, I understand folks are looking forward to going home when there are only 20 minutes left of their shift, but I really think there is no need to be shoving so much attitude and animosity in customers’ faces. If your store really cares about what you do, do better.

I was too unimpressed to remember this woman’s name but feel free to find out who she is on Tuesday, September 26 during 8:35-8:45PM. According to my receipt,...