Potrero 1010 Apartments — Local services in San Francisco

I agree with the previous 4 star posts. I give this 3.5-4 stars. This is a brand new building. The amenities are nice (gym, rooftop grill, pet bath, diy room). They do not have a business center where you can print and use public computers, but there's free Wi-Fi in the common rooms. It's not cheap to live here, nor are the apartments big, but by SF standards, you are paying for a newer & nicer finishes and a pet friendly community (with dog park). Noise is the biggest issue here.

Water, garbage alone costs more than $100/ month. Klaus parking additional $250. Pet rent $75. Additional pet deposit​, on top of security deposit. A tiny one bedroom (550-700 sq ft) can easily exceed $4k/ month, total.

Management had addressed all of our complaints very well. But turn over in staff is common and often. The office seems disorganized, losing key documents and not getting our inspection times right.

The apartment layout is modern, stylish & open. I love the double pane windows (no screens though) and the soft close cabinets. The ceiling fans have come in handy. (There's a/c for the street facing units.) The bathroom is huge. The community is generally young families or couples. Though I wish they charged less for cats than dogs, or small vs big pets. At times it can feel like a college dorm. It is close to CalTrain, shopping, food, Mission Bay & Potrero Hill. The building is right across the street from CalTrain tracks and you will hear the train sporadically, but 24/7. With the units facing inside the courtyard, you can simply close your windows and all noise will be gone (except for neighbors upstairs/next door stomping/marching around or yelling). The floor/ceiling doesn't insulate against foot traffic well at all. I can't speak for the units facing the streets. One neighbor had to move because of the (CalTrain) noise. The units are fairly well insulated, but close quarters will let in noise from neighbors. The front door doesn't block the hallway noise very well either and you can hear people coming or going. When there's more than one person running, it sounds like a stampede. This is a large community and there are a lot of (loud) neighbors.

A few things. This is more of a SF city-wide problem. That is, parking and getting your car broken into. There is ample street parking and is generally safe to park daytime, but your car will most likely get broken into at night. I had to get garage parking after my car was broken into the 3rd week of moving in. There's broken glass everywhere on the streets if you need proof. SFPD doesn't enforce. No one seems to care.

Stacked Klaus multi system garage parking is $250/month and $325/ for non stacked/regular spaces. Klaus breaks down on a nearly daily basis. Every day there is an issue. No joke. It simply does not work well. The system is slow and inefficient. Only one car can move in or out at one time. (Hey, neighbors! Stop backing up into the doors and breaking them. That makes it worse!!) You need to have a back up solution if you commute to work because your car will be stuck in the cages for hours on end if it is malfunctioning. The technicians are not in the city. They are in Lafayette. I'm assuming the buildings who use this system all have these same issues. It is more than frustrating. I'm considering spending the extra $75/month for a regular space, but they are few and far between.

If you don't mind moving, I would recommend this community for one year. Especially if you can get a good move in deal. They do drive the prices up without a lease. Month to month would cost more than $4k/m base rent. And renewing the lease without the move in specials is too costly, esp for $ per square ft.

Move out beware: you will only get about 30% of your deposit back. $140-160 for professional cleaning, and $26.20-ish per hour for professional painting. Did you know that it's actually illegal for them to make you pay for unnecessary repainting of the walls when there's just normal...

Worst place I've lived. Management are all over the place, JOHN the manager doesn't know how to talk to people and does not care about the residents needs.

When we first moved in multiple break ins were happening, packages kept getting stolen, and a lot of this was happening when nobody was on site (security including) John has a way of making people feel like it was their fault, lots of snarky remarks replying to residents and telling people "you need to let us know IMMEDIATELY when stuff happens" when we couldn't when nobody would be in the office to report the issues.

They eventually got a roll down door but limited the time residents could get their packages. Especially people who worked past the hours of opening and closing times.

The building itself was kept as well as it could with the small cleaning crew they had who were actually the nicest people you'd meet but with the lack of care from higher ups it was hard to see the good.

Dog poop all over corridors from other residents , the trash cans right outside the main building constantly over flowing, rats living right outside the entrances to the building so you're constantly dodging rats jumping out of the trash and out of the bushes.

The building itself is poorly designed and have paper thin walls, we'd constantly have noise distribution from neighbours lettinga their kids constantly run and scream in the hallways, parties on the roof top (not just a small get together but quite literally an event where random people were showing up)

They claim to have security on site, but I only ever saw one guy who would sleep in the job and after that I'd never see anyone patrolling anywhere.

Maintenance were ok, but when they come into fix an issue they like to make you feel stupid and say you should of tried XYZ method. As if they don't want to come fix the issues.

Look out when it rains as well, the building will get water damage and corridors will flood due to the poor design of this building.

The only competent member of staff besides the cleaners is Jose, he's far too good and nice for this place.

When I "checked" out with handing over my keys and saying thank you to the lady who worked there (I didn't get her name) she just laughed that we were leaving and didn't say thank you or anything.

Weeks later we get a call asking if we had returned the keys in which we had done..no communication between anyone.

If you are reading this, don't move here. There are far better places to live than here.

You're right by the train track so you'll get the train going by constantly and just blowing it's air horn non stop - homeless people living right outside - and the streets are pretty grim by the property.

Parking is a mess, parking garage doors constantly breaking and people leaving them open, so if you have a parking spot on a lift, good luck getting your car out until someone comes to sort the issue out.

Couldn't be happier to leave...

I am disgusted with this place. We own a storage unit in this apartment and found out today while dropping something off in storage that it was broken into. I went on the apartment forum to notify other residents only to find out other residents posted about this 5 days ago. NO SINGLE EMAIL FROM THE APARTMENT MANAGEMENT WAS SENT TO NOTIFY US ABOUT THIS!! The apartment management seems to be sweeping things under the rug when they can. Please, 1010 Potrero management, can you explain this? And I would appreciate if you don't copy and past a generic answer to this review.

This is just adding to the several mail room break ins that happened over the last few months. The way the apartment management is handing all the incidences is absolutely incompetent! No consistent security around the building. Several people have suggested lockers for mail and packages but nothing has been done because the apartment management does not seem to want to spend any money to maintain this place.

I would not recommend this apartment even to my worst enemies. Please do yourself a favor and do not move here. It's too expensive to live in a place that is deteriorating.

UPDATE: Apartment management responded after we emailed them. They claimed that they emailed residents affected by the storage room break in but some of the emails showed as "non delivered" (how convenient…..). We also found out that the locker room break in was through forced entry. In this case, wouldn't it be better to alert all residents since the robbers got to the floors and forcibly broke in near their apartments? I understand the apartment management is trying to avoid other residents from panicking, but this break in is not an isolated incident and storage rooms on others floors were effected too! It would be great to send out an email to everyone asking for help to report any suspicious activities that are now happening on all the floors. This is another poorly handled case by 1010...