SFMTA Ellis-O'Farrell Parking Garage — Local services in San Francisco

I was worried about parking in the city while my parents were in town visiting for the holidays. We went to the union square area in the city on BLACK FRIDAY for shopping and the tree lighting😱 But it really turned out to be a perfect location. Literally in union square, couldn't have parked any closer. And it was only $20 for the whole day. Granted, the catch is if u park there before 9am u get the early bird special, which is $20 I believe for 24 hours. I dont know how much it is if u arrive after 9am. But I was very satisfied with the location and the rate. I was also concerned because I rented a fairly large SUV, a suburban. But it fit under the 6'4 height bar with ease. No issues with crime or break ins to report either, as I'm sure most are aware unfortunately is a regular occurrence in the downtown area. Will most definitely use this lot again for family adventures...

AVOID AT ALL COSTS - We've parked our Jeep with tinted windows, had our luggage in the trunk. Parked in front of CCTV and left for 30 minutes to Macy's - Car was broken windows and everything taken - When running to the manager office we were told that they couldnt do anything and that I was not worth to call the police. We called the Police and the management lied saying that there was only one exit, when asked about the other exit they told us they forgot about that exit and that CCTV was no working - When asked about the CCTV from our parking spot we were told It wasn't recording - CLEARLY THERES A SCHEME BETWEEN MANAGEMENT AND THE THIEFS THAT PARK NEXT TO YOUR CAR, SMASH WINDOW, TAKE LUGGAGE AND DRIVE OUT WITHOUT HAVING TO PAY FOR TICKET - Avoid at all costs, safer to park...

I came back from my short shopping trip and paid at the machines before returning to my car. I had quite a few items and it took me a while to load them. When I departed the garage I inserted my paid ticket and there was an additional charge listed with no explanation. I pressed the call attendant button and I could not hear the person on the other end. Someone else eventually came on that I could hear explained that I took too long to leave the garage. I was 1 minute beyond the exit window and they would not make an exception and let me leave without paying the additional fee. Doubled my parking bill because I took 60 seconds too long to load my trunk. Unfortunately I had no way of contesting this policy/charge so all I can do is not patronize this...