Shoe Palace — Local services in San Francisco

This place is the worst service I have ever seen in my life on September 3rd 2022 around 4:00 p.m. I bought a Nike shoes for $141 size 8.5 I told the manager to keep the Box .10 minutes later I came back to exchange the size to 9: I have the receipt the salesman asked me for the Box I said you have the box 10 minutes ago I gave it to you he said the shopping mall cleaning people came and throw it in the garbage I went to look outside for the box I come back I said I did not find it . I told him that I asked the people they clean the shopping mall they said we don't go to each store to clean until the shopping mall is closed. the same person his name is Carlos he said I throw it in the garbage outside.i said let's go me and you bring the box he said he doesn't have time I said how did you have time when you throw it in the garbage . But now you don't have time . all I need to exchange the size i asked him nicely. he said he need the Box . I said can I talk to the supervisor or the manager.he said I'm the manager. I found out he wants to make my life so difficult. I said I will call the police he said I don't care .I called the police the police never showed up.I waited for about 45 minutes . My kids were waiting for me they were very tired. then I had to go home. I said I will try to wear the shoes it might get a little bit loss because it was brand new I was wearing that shoes 2 times only .i thought maybe it will be loss because it was brand new the shoes is still tight and uncomfortable. This happened at the Shoe Palace in stone Town Center San Francisco. I still have the shoes but every time I wear it it hurts my toes. Last thing I asked him nicely please exchange my shoes he still refusing then I said I will write abad review about you and the Shoe Palace he said...

I was very disappointed and angry, previously we bought often and we just bought some pirate tennis shoes, on the first use my son wanted to clean them and they became discolored, they say it is because of the product (they wanted to make us look stupid) since previously they had never discolored and not satisfied with that the sellers made fun of me I went back and asked them to please put up a sign that they give them pirated products....so for those who are going to buy clean them first before taking them because they DON'T THEY CHANGE and besides they make fun of us, we will never buy...

Really weird store with people with negative charisma. Workers look at you like you have a disease and don’t offer any help, also they act weird when you ask to see a product, like that’s not their job. You can walk around for minutes and no one will think to maybe assist you - then you’ll ask for help, you will be inconveniencing them during their chats. Had 3 products in mind and decided it was better to buy online and maybe return, it would be less...