Chevron — Local services in San Jose

Gas Leak at Pump – No Help from Management & Dishonest Response

I’ve been a loyal customer at this Chevron for years because it’s conveniently located near my job, but after this experience, I will never return.

On August 8 around 7:40 PM, I pulled up to pump #2. I clicked the handle in like I always do, stepped away, and realized gas was leaking all over the ground and my car—none of it went into my tank. I was charged almost $60, and my gas gauge still showed under a quarter tank.

While I understand accidents can happen, you don’t expect a faulty, leaking pump at a major gas station chain like Chevron.

When I called for assistance, the manager Oscar got on the phone and said, “In my five years as manager, this has never happened,” and even suggested the leak may have been my car’s fault. What’s worse? A sales associate on-site told me that pump #1 (the opposite side of the same unit) had already been having issues earlier that day.

So for Oscar to claim a pump has never malfunctioned at his station was not only dismissive—it was an obvious lie.

I didn’t ask for a refund—I simply wanted the gas I paid for to actually be put in my tank. Instead, I spent 30–40 minutes trying to resolve the issue, ended up late to my second job, and had to go elsewhere and pay again, costing me almost double what I normally spend for a single tank.

This situation was unsafe, unprofessional, and unacceptable. Chevron, I need to speak with someone above Oscar, because this experience needs to be...

hi to all the nice people of san jose ca specially to thoses who live close to 395 bird ave chevron gas station. well here i go with my really bad experience that happens to me in chevron gas station at 395 bird ave san jose ca i was reading all you reviews im surprises how all you get the good services well not to long ago like 6 weeks i was there to buy my coffe a round 10:00pm there was this 2 employes i remember there name 1.Andrew the 2.Jerome see this what i dont understand how you guys get the good services when this 2 idiots work there im sorry excuse my words but im very sad the coffe looks terrible like it beens sitting there for hours and its smell horrible i ask if they can make new one they look at me and all they did ignore me and start laughing rite at the moment i was there there comes a old man tellim the guy name Jerome he mess up with the pump number they guy because hes big he think hes though guy he push the old man with no helping him or explanation now thats the way to help costumer service and help old people thats really wrong the owners of this place needs to stop the way thoses idiots help they do nothing at all thats so sad:( well take care all see you god...

Only went here to use the Bitcoin ATM to sell some bitcoins. Was basicly easy and worked well for getting $100's out but when i tried to get $20's it said there was a problem, took my bitcoins and then went back to the main screen without giving me any info at all. Customer service was very helpful and prompt and even gave me back an extra $5.14. Why that amount, I havent been able to figure out. They told me a tech would be there shortly to fix the problem and that i could try again. I opted not to test my luck. I did however go back a few days later and was able to sell $318 worth of bitcoins for $300 in 3 crispy $100 bills and this time when i tried to get $20's i found that they jad fixed the problem by making the buttons just plain not do anything at all. So you can get any denomination as long as its $100. Oh and the Chevron.... its a gas station with gas and snacks and smokes the same as any...