El Jalapeno Rojo — Restaurant in San Jose

First off let me start off by saying I like the location and they had outside seating which is pretty cool because San Jose's usually hot had a little drive-thru which is pretty nice if you're in a rush very tiny little Mexican spot I'm very picky with Mexican food I've been in many places and it just not good not with that being said I got a el pastor burrito and Coke in the glass the flavors in the burrito were okay they weren't bad but they weren't great which is I guess a decent rate the red salsa was a bit salty and had that marinara taste to it a lot of places do that I don't know why the green salsa was better balanced and had a better kick than than the red salsa I asked for limes they were very dried out with no juice the cashier that I had was very friendly I couldn't see inside the building but what I could help me outside was a very clean place so assuming very clean on the inside I would definitely go back and try something else I thought it was a little weird they didn't have tacos on their menu everything except tacos oh well I gave three star because I thought the food was decent and as I was sitting there a lot of people in the drive-through so I can see other people agree with what I think if you live nearby it's perfect to ride your bike or walk up...

Avoid. Read the other comments about service. They are true. These are uneducated people with no respect for clients.

My family has been coming here for many months now mostly out of convenience and always felt the bad attitude but dismissed it since it’s a quick grab and go. But today they messed up the order and marked as veggie the fish burrito. When I asked about it they insinuated that I was trying to profit by having eaten 1/5 of the burrito before noticing and told me to give it to my wife since she’s my wife and that would be okay.

When I asked to redo both since the veggie one (marked as fish) looked off and when tried to bring her attention to how serious this mistake is since I could have allergies, she went completely nuts and started to say she refused service. Eventually I was able to get the fish one redone but then she said not to come back.

I even tried to reason and apologized if I sounded too angry but she closed the window on my face and my wife’s too.

I can’t really express here how low level this interaction was. Probably the worst I’ve experienced at any restaurant. Best way to describe is how other folks put it - felt like ghetto.

But I’m glad she’s refusing service since it’s the way I for sure won’t be...

My family and I were regulars until the disgusting, rude, racists service we received today. The owner took our drive thru order incorrectly. We requested no cheese 3 times on our burrito and of course we had cheese on our burrito. When we went back to my surprise the owner refused to remake the burrito, argued, and actually even declined the refund. The owner then said to return the burrito for the refund. We happily gave back the incorrect burrito. Here’s some advice when customers are ordering SLOW DOWN, LISTEN, REPEAT the order and DO NOT RUSH OFF THE MICROPHONE. Also good customer service is the staple for any business, you just lost a family of customers who have been coming for years and never ever complained until today. Also thank you to the nice young lady who helped us at the window the owner can...