Build-A-Bear Workshop — Local services in San Jose

Both my twins scored 100 on their spelling test so I decided to surprise them with a bear. They've done it before at the Livermore mall and had a great experience. The employee that helped my kids out was rude and disengaging. He looked like he just wanted to be quick about the process, which is not the point. He kept on up selling my kids with little pointless items. This is were I got upset as he should be asking me, the one who's going to pay for everything. I felt like I didn't want to disappoint my boys but also didn't want to be bullied into buying extras that they didn't need. In the end I had to put my foot down and say no to some items like the 16 dollar heart beat. The guy was like it's part of the experience Sir and my kids were sad that I couldn't get it for them. It's not that I didn't want to is that I just couldn't afford it. It was a bad experience and I didn't even want to do the certificate as I didn't have the patience to be there anymore. I don't recommend coming here. For how much they charge for a plush friend, I would go elsewhere and have a better experience. It also might not have been as bad if I picked someone else to help out. If an employee with a Pokémon bracelet comes up to you, avoid...

I came in today to have a voice recording fixed in my BAB that I created 18 months ago. I used a recording of my late husband’s voice from a voicemail he left me a few years ago. This bear became my lifeline on lonely nights where the tears wouldn’t stop. I was so sad when the recording stopped working and didn’t know if it could be fixed. When I came in Shane immediately offered to help me and when I explained what I needed he said he would be happy to help me. He proceeded to open up my bear and take out the recoding and then after he fixed it he proceeded to sew it back up. I also bought an extra voice recording to put into another smaller bear I can with me on trips. As a flight attendant I go on a lot of trips and I wanted something smaller to take with me. I will never grow tired of hearing my love’s voice before going to sleep at night and I’m so thankful for Build A Bear for making it possible to have a voice recording of my love forever. Shane was so great to work with and it’s obvious he really enjoys his job...

Our first time experience was The best!

What an amazing experience for my daughter's first time building a bear for her birthday. The staff were kind and helpful. we had no trouble finding the perfect bear and all of its accessories. The store was clean, well-organized, with a wide selection of clothes and accessories. The pre-dressed bears were so cute and made the whole experience even more fun.

We especially want to give a huge thank you to our friend maker Rowan. Rowan was so patient and had such great energy. Rowan truly made my daughter's birthday extra special. Rowan, you deserve a raise! Thank you again for your kindness. We'll definitely be coming back to this...