Dr Tech — Local services in San Juan

Terrible Service. No communication. They dont answer the phone. I dropped my scooter off for a tire replacement. With an ETA of two weeks. We are now on week 3 going on week 4 about to be a month. The staff doesn’t actually know how to communicate with the service man that actually repair the scooter. Complete garbage service. I literally have to go in to the store to talk with the employees to get told they are unable to find out the status of my scooter and that I should wait until it’s complete. Dr tech in the other mall is way more...

If you want to buy a Segway scooter for almost 2k, bring it in for the warranty because the back tire doesn’t move when riding it in December 2023.

Be calling them for weeks to check status, no answered. Late May, receive a call that they couldn’t do anything to fix the tired and that you can pick up scooter in June 2024

And when you arrive to pick it up it’s making noises, brakes don’t work any more, looks used.

And it’s worst than when you dropped it off…..

I am pretty sure one of the guys used it for all this months.

Then...

Excellent customer service. Bought several large battery backups for when Luma hoses us again and they had what was needed and delivered them to us.

A month later, purchased a scooter and again excellent service and quick delivery.

Would and will purchase...