La Enoteca — Local services in San Juan

What a DREADFUL experience with the Enoteca staff this past Saturday, Nov 26. I have never been so DISRESPECTED at this magnitude in a restaurant. Here are the bullet points for the "quick" read, but first, note that we were a group of 15 young professionals with a few parents celebrating my partner’s 30th bday. Yes, we had been drinking wine prior to arriving, but under control at all times: Luis, the manager, after allowing my guests to sit at the designated table, decided that we were not welcomed at La Enoteca. Instead of explaining why, he rejected to speak to any of my guests and hid in the kitchen until I arrived a few minutes late. His reasoning, yet to be determined. (FYI - I went back today to get his point of view and he declined everything) While Luis was in the kitchen, the staff began to insult us with comments regarding our economic status and whether anyone at the table was even able to ”afford the bottles” I had preselected for us. This is after the fact that I organized the entire event and had an invoice prior to arriving. Then, under Luis’ order, they forcefully yanked a bottle out of my guest’s hands with no sign of respect As my guest stood up and left the establishment, I still wanted answers and walked in with family to ask question. One of the staff, potentially Vitorio, threaten to beat us and “knock our teeth out” as he grabbed a bottle of champagne and signaled with his hand that he was ready to use it as a weapon. When we finally gave up, we picked up the decorations I had brought earlier in the day, which one contained ice. On our way out, we accidentally spilled some ice on the floor and the staff and security guard’s reaction was to pick them up and throw them at our faces as we walked out of the restaurant.

I can’t express how disgusted I am with the staff and Luis. This was a celebration that was coordinated months in advanced and yes, it did involved drinking, however that does not merit the disrespect we received. We would have calmly accepted if the staff did not feel comfortable serving more alcohol to the group, however the direction and actions they took where just inexcusable.

We ended up going to the next door restaurant LA ESQUINA who deserves everyone’s business for how they were able to manage the situation, get us a table in the peak of their hours, and serve all of us happily without any issues. They earned my respect and my business. My objective with this review is so that you are informed next time you go and support La Enoteca as a business that employs people that have no sense of respect for a customer and are able to threaten their own guests.

I went back today and could not believe Luis couldn’t apologize or even accept the series of events. I’m hoping Juan, his manager, gives me a call so that we can clarify what happened and validated with...

Etnoteca restaurant in Puerto Rico offers a delightful experience for wine, beer, and food enthusiasts. Situated in Guaynabo, this establishment showcases a wide range of options that are sure to satisfy even the most discerning palate.

Starting with the wine selection, Etnoteca boasts an impressive collection of both local and international wines. From bold reds to crisp whites, there is something for every wine lover. The knowledgeable staff is always on hand to offer recommendations and provide insight into the different flavors and pairings available. Whether you're a seasoned wine connoisseur or a novice, Etnoteca is sure to have the perfect bottle to complement your meal.

For beer enthusiasts, Etnoteca offers a diverse selection of craft beers. From hoppy IPAs to smooth stouts, the beer menu is carefully curated to provide a unique and enjoyable experience. The staff is well-versed in the different brewing styles and flavors, ensuring that you find the perfect beer to suit your taste preferences.

When it comes to the food, Etnoteca truly shines. The menu features a fusion of local and international cuisine, with an emphasis on fresh, locally sourced ingredients. From succulent mouthwatering steaks to great pizza, each dish is expertly prepared and beautifully presented. The flavors are rich and well-balanced, leaving you craving for more.

Overall, Etnoteca is a must-visit restaurant for wine, beer, and food enthusiasts in Puerto Rico. With its extensive wine and beer selection, knowledgeable staff, and exceptional food, it offers a memorable dining experience that is sure to delight all your senses. Whether you're looking for a romantic evening or a gathering with friends, Etnoteca is the perfect...

Just discovered this place. Great selection of beers. Actually, best selection of beers on the island. They also sell wine and liquors. But the best part is you get to have a glass of beer to sample and figure out what you want to take.

The place also has food. The food is also very good. And it’s a nice, quiet place to sit and eat....