I recently visited Sloco Massage + Wellness in San Luis Obispo and had a mixed experience. However, I am pleased to share that the owner took the proper actions to resolve the issue and prevent such situations from happening in the future. The owner's genuine effort to rectify the situation and their commitment to creating a more customer-centric environment has contributed to an overall positive experience for my family and I.
During our first visit, the staff warmly greeted us and provided us with a guided tour of each session's process, making us feel welcomed and comfortable. The red light therapy and sauna sessions were particularly beneficial as they helped alleviate inflammation and left us feeling more energized.
While our second visit initially presented a negative experience, I am glad to acknowledge that the owner has taken appropriate measures to prevent such incidents from happening again. They have shown a commitment to ensuring that all guests are welcomed and well cared for. As such, you can rest assured you will be welcomed and taken care of even if you don’t know English since the staff has been trained on this matter.
Overall, Sloco Massage + Wellness’s dedication to resolving issues, their customer-centric approach, and their inclusive environment makes it a great place to unwind and de-stress regardless of your background.
I look forward to visiting SloCo again in the future!
Edit: Revisiting SloCo Massage + Wellness for the third time proved to be an enjoyable experience for my family and I. The establishment boasts a comforting environment, and the staff's approach was marked by kindness. We observed noticeable enhancements in their communication and services. I definitely recommend you give this wellness...
Read moreI have been to SLOCO Massage & Wellness Spa twice, and am on my way this week to visit for a third time. Although I have not been someone who is confident with getting massages, my husband thought I needed one and gave me a gift certificate for my birthday. When I finally redeemed the certificate, the experience was so warm and caring that my usual awkwardness melted away.
Catherine researched my condition (which includes hypermobility and ridiculously sensitive skin) and truly helped the areas that needed work without creating problems; I have moderate to severe chronic joint pain, but each time I have had a massage I have left pain-free (what's that about?) and stayed that way for a couple days. That is unbelievable in and of itself, but it gets better -- now that I know what "good" is supposed to feel like, I can better care for myself between visits.
The experience is body-positive, modesty-preserving, totally comfortable, and relaxing. I think it is fun to pick my own soundtrack, and feel supported, cared about, and respected at every moment. I practically had to be pushed in the first time -- now, trust me, they could not...
Read moreBest facial I have ever had!! Aiyani was so friendly and she talked through everything she was doing and what the benefits were. She always checked in to make sure I was enjoying the whole process. It was so personalized and she made recommendations on what I could do to improve my skin. She was very helpful, friendly, and personable! I felt so relaxed and there was absolutely no rush. She also waxed my eyebrows as a last minute request from me. When I asked if that was possible to add on, she said not a problem and I could tell she meant it. It was also the best eyebrow waxing I had had, it was a chocolate wax and it smelled like tootsie rolls! The receptionist was also very friendly and soothing, she offered water upon entry and was very sweet. Before starting the facial I was able to pick my own music for the background. Overall the people are so incredibly friendly, the whole experience from the moment I walked in the door was relaxing. Thank you SLOCO Massage, I highly recommend this place...
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